Reviews (632)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.

April 7, 2020

Have a problem with LoyaltyLion after changing our theme, but the problem is solved in real quick fashion within a day, thanks a lot.

mamaishop
Hong Kong SAR
Over 3 years using the app
Edited December 8, 2017

Support from Lottie and Cecillia are superb! Swift and fully understand what customer means. Live chat support help out lots faster.

Migrating and set up everything just took me an hour from start to launch!

Interface was easy to use and understand, analysis dashboard is pack with information

Skhc
Malaysia
Over 3 years using the app
October 21, 2022

Our community are very happy with the program. It's easy to use. Also good upgrade options Great service from Aisha an extra bonus! .

Nourished
Netherlands
Over 3 years using the app
LoyaltyLion replied November 30, 2022

Thanks so much for your feedback! It makes our day hearing about how much our customers love LoyaltyLion and the great service they’ve received from our team. We have passed on your review to our team and look forward to continuing working with you.

December 3, 2020

We have been using this app for years with little to no issues. Any issues or questions have been addressed by the developer quickly. We use this to generate points and offer rewards to our repeat customers.

Simply Vapour
United States
Over 3 years using the app
LoyaltyLion replied December 31, 2020

Thank you so much for leaving us this wonderful review. We are looking forward to continue working with you in 2021!😀

August 23, 2023

I've been using LoyaltyLion for about two years now for two different organization. It's a really great and easy to use platform. It's so user friendly, which really helps when there's training cross-functionally! It's also a great platform if you're running an international rewards program, as you can easily toggle between each country you're managing. I've been able to set up an entire new loyalty rewards program as well as revamp one for a different brand through this! Their CSMs are also incredibly responsive. Our rep especially, Hannah Cook, has been absolutely amazing at helping us through a really intense relaunch of our program, putting absolute care and thoughtfulness into the relaunch as if it were her own brand. She has been an amazing extension of our team!

SET ACTIVE
United States
Over 3 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive review, we are thrilled to hear you have been enjoying LoyaltyLion for two years now and are terribly proud to hear that Hannah has gone above and beyond for the relaunch of your loyalty program!

August 24, 2023

Hannah has been an incredible help, taking the time to understand our brand and requirements to optimising our loyalty scheme.

Pipers Farm
United Kingdom
Over 3 years using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review, we're all thrilled to hear that Hannah has provided you with nothing but a stellar service!

October 31, 2016

So far this app works great for us. I am happy to see that the developers finally decided to offer it for free. They also have "cafeteria" style option where you can build from the free plan and choose ways for your customers to earn points that suit your business. That's a big plus for us! Being able to embed the app into a page and edit css is also a plus.

Gusto Co
United States
Over 3 years using the app
April 21, 2020

The team are so great with support and have helped me answer all questions quickly and helped resolve issues fast. I love the benefits of using the program. So many of my customers keep returning because of the loyalty program! Thank youuuu!

Alternative Activewear
Australia
Over 3 years using the app
LoyaltyLion replied June 11, 2020

"So many of my customers keep returning because of the loyalty program!" That is what we like to hear! Thank you for sharing your success. 🎉

June 21, 2023

Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!

Black Limba
Spain
Over 3 years using the app
LoyaltyLion replied June 22, 2023

Thank you for your review! We will pass this onto Sathiya to directly

November 17, 2020

We rebranded and changed our domain and Amber helped me seamlessly transfer our old loyalty point program to our new domain --something which I thought would be much more difficult and time consuming. So grateful for that easy switch because our customers love this program!

Cellular MD
United States
Over 3 years using the app
LoyaltyLion replied November 20, 2020

We are so pleased to hear that your customers are loving LoyaltyLion 🦁 Thank you so much for leaving us a 5 star review 💫