Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to use and appreciate its high level of customization for creating unique loyalty programs. It integrates well with platforms like Shopify and Klaviyo, and is praised for its responsive customer support. Features like the rewards landing page builder are highly valued, and the app is effective in driving repeat purchases and increasing revenue. Its reporting tools are useful for tracking program success, and it handles international rewards programs well. Merchants also commend its ability to engage customers and boost loyalty.

November 16, 2023

Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.

United States
Almost 3 years using the app
LoyaltyLion replied November 20, 2023

Thank you for your review, we are delighted to hear you are happy with the continuous support you receive from Hannah and that you find the platform easy to use!

August 3, 2023

Our loyalty app for the past 2-3 years, I believe. They are pretty decent. Got probably the most integrations with other tools. There could be more upgrades to their dashboard as it looks the same since day one. Definitely not the cheapest solution.

Namita is very helpful suggesting improvements to the program, the points/rewards structure. Definitely appreciate that.

Conscious Items
United States
Almost 4 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your review and your ongoing support of the program. We hope that your experience of LoyaltyLion will only improve in the future as we are actively working on a new and improved dashboard currently, and we look forward to rolling it out to customers in the future.

July 13, 2023

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

MaxLiving Store
United States
Over 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you very much for your feedback! We will pass this directly onto our product team!

Edited July 27, 2023

Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.

United States
About 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.

June 30, 2023

Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.

Astrid & Miyu
United Kingdom
Over 4 years using the app
LoyaltyLion replied July 13, 2023

Thank you for your review - We will pass your great feedback onto Ellie directly!

June 23, 2023

We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!

I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.

Poppy & Pout
United States
About 1 year using the app
LoyaltyLion replied June 28, 2023

Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.

June 30, 2023

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Fulton Fish Market
United States
About 1 year using the app
LoyaltyLion replied July 13, 2023

Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!

June 29, 2023

Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL.

Thank you Hannah!

Eversfield Organic
United Kingdom
11 months using the app
LoyaltyLion replied July 13, 2023

Thank you for your review - We are sorry to hear your onboarding experience didn’t meet your expectations - we will look into this. However we are glad that post this - service has improved and we will pass this onto Hannah directly!

June 9, 2023

Abi, Sathiya, and Duraan are my go to resources whenever I run into any question or issue within LoyaltyLion. While the app has a few kinks, the support has been great. They are able to find an answer and even help provide feedback on our wild ideas of how to take our loyalty program to the next leve.

United States
7 months using the app
LoyaltyLion replied June 12, 2023

Thank you for the great feedback! We will pass this feedback on directly to Abi, Sathiya and Duraan!

Edited August 1, 2023

Updated Review: We had a few hiccups at the beginning but these guys were able to turn it around. We are on our way to better performance for our Loyalty Program but we are not at 5 stars yet. Will update in a few weeks after the new improvements have been implemented.

In Our Opinion, switching to Loyalty Lion has been a disaster. So far so bad. We've had Loyalty Lion for about nine months it really hasn't delivered for us. We did get help from the team to set it up, but after that, it's been completely lackluster. We see very few people joining the program and very few redemptions as well. Referrals have been so low that they are almost non-existent and in loyalty purchases, we are seeing a huge drop which is so big that we even feel shame to admit it.

We were using Smile.IO before that had its limitations in our opinion, but it was definitely performing better for us for half the price. We can't honestly recommend them.

Tropical Fruit Box
United States
About 1 year using the app
LoyaltyLion replied March 31, 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

We've located your details and we're getting in touch now to solve any issues you may have.