Reviews (515)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend these apps for boosting sales, customer retention, and engagement through features like tier-based rewards and seamless integration with platforms like Shopify and Klaviyo. They praise the user-friendly interfaces, smooth onboarding, and responsive support teams. The apps are noted for their reliable performance and strategic support that enhances brand experience and community building, optimizing customer lifetime and average order values.
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Worst support possible. Spent thousands of dollars and app is still not working. There are much better alternatives for half the price.
Thank you for sharing. We take all feedback seriously and I have reviewed your requests with our team.
Your dedicated Onboarding Manager is actively working with you to resolve any outstanding items, and our VP of Customer Success has personally reached out to you twice to offer further support, but we have not yet received a response. We are fully committed to supporting you and guiding you through to a successful launch. Please respond to the outreach from our VP of Customer Success so that we can help further
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised.
To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading.
We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan.
We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.
Thank you for your review and for sharing your feedback. We’re glad to hear that the app is working well and driving a positive impact for your business. Whilst we do ensure our pricing is competitive and reflects the value of our product, we never want a customer to be unhappy with the changes. A member of our Account Management team will be in touch with you shortly to discuss your concerns. Many thanks
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience.
Our team is always happy to help if you run into any issues. You can reach us directly at support@loyaltylion.com or via live chat within the LoyaltyLion platform, and we’ll be glad to assist.
We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Terrible to work with. The fees are opaque and they increase them without notice 20%-30% year over year. Customer service and account management is useless, when it's not arrogant and dismissive.
Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.
I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out support@loyaltylion.com as well if you need anything further.
Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .
Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them.
Our team will assist you in resolving this! We apologise for any inconvenience experienced.
Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.
Hi Safari Ltd,
A member of our support team has reached out to help - we'd love to resolve these points with you.
Thanks
Very expensive app which does not do justice to the spend. It shows you how much the member spend, but it does not say anything about the costs you are putting in, so you really do not know if it paying off unless you do the detailed calculation yourself.
AND; worse of all -it is impossible to cancel! I try to cancel, get a error message on the page in the app several times, contact the support, they say somebody will help you and then you hear nothing more. And the next payment is due. Very little trustworthy, I would even call it a scam. Stay away!
Thank you for taking the time to provide feedback. I understand one of our Account Managers is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way.