LoyaltyLion Rewards & Referral , 571 reviews

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
    456
  • 10% of ratings are 4 stars
    56
  • 1% of ratings are 3 stars
    6
  • 3% of ratings are 2 stars
    16
  • 6% of ratings are 1 stars
    37
What merchants think

Feedback submitted

Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.

April 8, 2023

Be careful, there is no way to cancel. And once you try you'll get the runaround by one sales persona after another.

Fasthouse
United States
Almost 3 years using the app
LoyaltyLion replied April 10, 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

We've located your details and we're getting in touch now to solve any issues you may have.

September 20, 2022

We still use the basic service. This app leaves alot to be desired though, even paying for all the features.

Thred Therapy Boutique
United States
Over 1 year using the app
LoyaltyLion replied October 12, 2022

Hi Lisa, thank you for your feedback! We would love to learn more about what you feel is missing as we are continually working to improve our product and would love to help you get the most out of it! We've located your details and we're getting in touch now to solve any issues you may have.

August 16, 2019

The app itself is pretty nice and easy to use. However, the support is crap. You can't contact them directly. You have to send a message in a chat box and hope they answer, which they don't. There's no email address or submission form.

Also, be warned, you cannot turn off Shopify's automated customer notification when an account is created. If you also set up a welcome email through Loyalty Lion, your customer will get two emails. It's easiest to forego the Loyalty Lion welcome email and just customize Shopify's automated email.

CraveLyfe
United States
10 months using the app
June 3, 2018

easy set up - we'll see, i'll update in a couple of weeks

Semipolished
United States
8 months using the app
June 12, 2017

Translations which you pay extra for, does not work on mobile devices. Issuing a ticket supporters do not make time to read entire ticket, and just closes the case... this is sad because it is a good system for loyalty... but the supporters are not serious if they don’t take the time to understand their customers problems fully this results in a lot of wasted time, trying to make supporters understand that the translations are not working on mobile, but works on desktop...

Garnodk
Denmark
7 months using the app
March 3, 2021

This app is very helpful but there are some limitations. Our company has a variety of brands, but we are only able to integrate one for all.

Light & Motion
United States
2 months using the app
LoyaltyLion replied March 19, 2021

Thank you so much for your feedback. If you would like to discuss this further with our team, please reach out to support@loyaltylion.com and we would be more than happy to help🙂

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