Reviews (655)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and retention through customizable loyalty programs. They value its user-friendly interface, integration with tools like Yotpo, Recharge, and Klaviyo, and the informative analytics dashboard. Features like loyalty tiers are especially appreciated. The efficient onboarding and responsive customer support are noted for enhancing the user experience and facilitating quick issue resolution.
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Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped set everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Would definitely recommend.
Thanks so much for your review! We're so glad to hear that Reya was able to get everything set up so quickly and provide the support you needed, we’ll be sure to pass that on to her. It’s great to know you were able to go live within 24 hours! We're excited to see your program grow and are always here if you need anything.
Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.
Thank you for the wonderful review! We’re so pleased to hear that Hannah and the support team has been able to assist you with any queries and help you get the best results for your brand. We’re here for anything you need going forward, thanks again for your continued partnership with LoyaltyLion!
Our experience with LoyaltyLion has been great! Sammy and Jason were incredibly helpful during onboarding, making the process positive and efficient. The platform's features are robust and have allowed us to maximize the value of the new program and see the positive results quickly. Their team is impressively quick to action, ensuring we had everything we needed for a smooth and successful launch. We’re excited to continue using LoyaltyLion and highly recommend them to anyone looking for a reliable and responsive partner!
Thank you so much for the positive review! We’re thrilled to hear that Sammy and Jason were able to support you during onboarding and help make the process smooth and efficient. It’s great to know that the platform’s features are already delivering positive results for you. We’ll be sure to share your kind feedback with them. We’re excited to continue supporting your success with LoyaltyLion. Thanks again for recommending us!
We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation.
Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule.
Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better.
We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!
Thank you so much for the fantastic review! We’re absolutely thrilled to hear that your onboarding experience with Jason exceeded expectations, even under such a tight deadline. It’s great to know that your loyalty program is already running smoothly, and that both your customers and your team are finding the platform intuitive and easy to use.
We’re excited to see your program grow further. Thank you again for trusting us, and we look forward to continuing this journey with you!
We have enjoyed working with Loyalty Lion and the ROI we have already seen on this project. Our customers online & in-store are loving this campaign and we look forward to watching it grow. We're always looking for ways to nurture our customers & LL has made this so easy.
Thank you for the wonderful review! We’re thrilled to hear that your customers are enjoying the campaign both online and in-store, and it’s fantastic that you’re already seeing a great ROI. We’re excited to see how your program continues to grow, and we’re always here to support you going forward!
We've been using LoyaltyLion for a while now and recently went through another round of onboarding support — their customer service continues to be top-notch! The team was incredibly helpful, responsive, and patient in walking us through setup and strategy. It's clear they genuinely care about helping brands succeed. If you're looking to build a strong loyalty program on Shopify, LoyaltyLion is a solid choice with fantastic support to back it up. Highly recommend!
Thank you for your fantastic review! We're so pleased to hear that your experience with our customer service continues to exceed expectations. We truly care about helping brands succeed, and we’re thrilled to see the positive impact LoyaltyLion has had on your loyalty program. Thanks again for recommending us, and if you ever need anything else, we’re always here to help!
Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.
Thank you so much for the wonderful review! We’re so glad to hear that your experience with LoyaltyLion has been fantastic and that Reya was able to make the onboarding process easy. We'll share your positive feedback with her! If you ever need any further assistance or have any questions, please don’t hesitate to reach out!
We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear!
The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it!
We are excited to see the results!
Thanks so much for the kind words! We’re thrilled to hear that you’re enjoying the platform and finding it easy to use and customise. It's also lovely to hear that Sammy was such a great support during onboarding, we’ll be sure to pass on your feedback to him! We’re excited for you to start seeing results too!
LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.
Thank you so much for your thoughtful and detailed review! We're delighted to hear that LoyaltyLion has made such a positive impact on your loyalty strategy. It's fantastic to know Lewis and Reya were able to support you every step of the way, we’ll be sure to pass along your kind words to them. We're excited to see how your program continues to grow and deliver results!
We can’t say enough amazing things about Reya! From the very start, she brought such incredible energy to our onboarding process, making what could have been a complex setup across our three sites feel seamless. Despite the time difference between the UK and LA, she was always available, responsive, and willing to help whenever we needed her. No matter the hour, Reya showed up with a positive attitude and a genuine commitment to making sure everything ran smoothly. Her constant communication, patience, and expertise made all the difference. She truly went above and beyond for us, and we’re so grateful for her dedication. If you get the chance to work with Reya, consider yourself lucky—she’s simply the best!
Thank you so much for your kind words! We’re absolutely thrilled to hear that Reya was able to make the onboarding process smooth and seamless across your three sites. We’ll be sure to pass along your glowing feedback to her. If you ever need anything else, we’re always here to help!