Reviews (637)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.
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We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear!
The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it!
We are excited to see the results!
LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.
Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.
Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby!
In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members.
Overall, happy so far!
Thanks so much for taking the time to leave us a review. We're so pleased that Libby has been quick to offer help and support during your onboarding process - we'll be sure to pass on this feedback to her! It's also great to hear that you've found the app easy to use and easy to engage with your customers. It's fascinating to hear that you've been able to incorporate double points days into your sales events - this is a great idea! We're so happy to help with anything further you may need regarding your program!
Our store has benefitted greatly from LoyaltyLion! The integration of loyalty programs and gamification elements like badges and leaderboards has significantly boosted customer interaction. We’d also like to thank Sathiya and the tech team for their excellent support—they were fast, helpful, and on point. Highly recommend!
Thanks for taking the time to leave us a review. We're so pleased to hear that your customer interaction has significantly increased due to our features. We'll be sure to let Sathiya know that you appreciated his support - it's great to know that our team have been able to help you quickly and easily. We're always happy to help, with anything else you may need!
Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.
Thanks for leaving us a review. It's great to hear that the team have been proactive in helping you, and how you can improve your program. We're always happy to help with anything else you may need!
Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.
Thank you for leaving us a review. It's wonderful to hear that Sathiya was able to help you quickly and easily, we'll be sure to pass on your feedback to him. Feel free to reach out if there is anything else we can help you with.
LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.
I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.
Thanks for taking the time to leave us a review. We'll be sure to pass on this great feedback to Duraan - it's great to know that our team have been able to support you. We're so happy that you're pleased with the reliability of the program, and our team! We're very pleased to help with anything further you may need.
great! had a little issue automating some features with our CRM but Reya stepped in right away to help and everything is running smoothly now :)
Thanks for taking the time to leave us a review. It's great to hear that everything is running smoothly for you, with help from Reya! Let us know if there is anything further we can help you with!