Reviews (632)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.

July 2, 2014

Price: Best value for money app for all sized businesses looking to reward customers for making purchases/referring your business. Looked into various options.

Design: excellent nice and easy for customers & store owners to use.

Performance: So far we have seen a big increase in customers creating accounts. This clearly shows customers are looking to spend & receive rewards for their spending.

Support: Been great & helpful so far. Getting an email response within 1 day.

PureChimp
United States
Over 3 years using the app
June 15, 2023

The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!

One Big Happy
United States
Over 3 years using the app
LoyaltyLion replied June 22, 2023

Thank you for your great review! We will pass this on directly to Duraan

May 4, 2021

Great support and on-boarding process for a top-tier loyalty program. Integrates nicely into the site with minimal effort. Totally intuitive so customers have seamlessly started using the program without much of an effort. We just started our first double-points event and the response is nice!

Canoe Club
United States
Over 3 years using the app
LoyaltyLion replied May 10, 2021

Thanks so much for taking the time to leave us this wonderful review! We're so happy to hear you're loving the loyalty program and making the most of what it has to offer 🎉

June 11, 2020

This is a great app that is easy to use and works perfectly with our store! We'd highly recommend it to anyone looking for a loyalty/rewards scheme app. The customer service team are amazing and always on hand to help with any queries. Big thank you to Laurence who has been extremely helpful and kind.

Love from the Magnum Tattoo Supplies Team

magnumtattoosupplies
United Kingdom
Over 3 years using the app
LoyaltyLion replied June 11, 2020

Thank you so much for your review, we love hearing your feedback! I will be sure to pass your kind words onto Laurence. Thanks again, Caitlin

January 7, 2021

Been using LoyaltyLion for 3 years now and I love it! Their customer service is always top-notch! Great App!

FATCO Skincare Products
United States
Over 3 years using the app
LoyaltyLion replied January 14, 2021

Thanks so much for your lovely review! 💜 We're so happy to hear such positive feedback about our Customer Service. Here's to another fantastic 3 years of loyalty 😊

December 13, 2023

Great experience with LoyaltyLion, team is super reactive.

Happy Mammoth AU
Australia
Over 3 years using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our customer success team is always on hand to help!

August 20, 2014

LoyaltyLion is a nice clean and simple rewards program.
The set up was amazing, especially compared with SLoyalty which had taken me hours to figure out.
It’s also very affordable, I can’t recommend it more!

Bettys Consignment
Canada
Over 3 years using the app
Edited August 13, 2020

We've been really pleased with LL so far. Easy to use & great customer service, we would definitely recommend! Daniel & Ellie were especially helpful, thank you!

Better Nature
United Kingdom
Over 3 years using the app
LoyaltyLion replied August 13, 2020

Thanks for the great review! I'm glad to hear that you have found the platform easy to use and I'll forward your kind words about Daniel and Ellie to the team. 😄

October 4, 2021

Very good customer support when it came to revising something I d done on the site, thanks so much.

Health Emporium
United Kingdom
Over 3 years using the app
December 12, 2014

very supportive crew and help you sort out the technical problem as possible as they can. easy to use and highly recommended! would like to see the reminder email function being provided asap!

AbuCare Limited
Hong Kong SAR
Over 3 years using the app