Reviews (473)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this rewards program for enhancing customer engagement and retention. It's user-friendly, integrates seamlessly with tools like Klaviyo and Recharge, and offers extensive customization. The onboarding process is smooth, and customer support is responsive. Features such as loyalty tiers and gamification are particularly valued. Merchants report immediate benefits like increased order values and stronger brand loyalty, attracting and retaining customers effectively.
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Really great experience working with the loyalty lion team, particularly Sammy with the onboarding process! Made everything super easy, explained everything really well and made it a seamless process integrating the platform onto our Shopify store. Great support throughout, they really listened to what we wanted and made it a really quick easy process. Highly recommend to anyone considering using Loyalty lion!
Thank you so much for the kind words! We’re thrilled to hear you had such a smooth onboarding experience with Sammy and the team. It’s great to know we were able to make the process easy and tailored to your needs. We’re excited to see your program grow and really appreciate the recommendation!
We moved from Smile over a year ago and it was the best decision we've made. The team @ LL is incredibly helpful, kind and they keep you informed. I highly encourage you to schedule a demo.
Thank you so much for your wonderful feedback! We’re glad to hear that your decision to switch to LoyaltyLion has been such a positive one. It’s fantastic to know that our team has been able to support you every step of the way. We really appreciate your recommendation to schedule a demo, it’s a great way to see the full potential of the platform.
Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program.
I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.
Thank you for the review! We’re so pleased to hear that Reya made your onboarding experience smooth and easy. It’s great to know that after trying other platforms, LoyaltyLion stood out for you. We’re excited to see how your loyalty program boosts repeat customer rates and drives revenue - and we’re here to support you every step of the way!
We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.
Thank you for the kind review! We’re so glad to hear that your experience with LoyaltyLion over the past 8 months has been a positive one. It’s fantastic to know that Hannah Cook has been such a helpful and knowledgeable partner in helping you work towards your KPIs. We’ll be sure to pass on your lovely feedback to her! As always, if there’s anything else we can support you with, just let us know.
Loyalty Lion is the gold standard for Shopify rewards programs. They offer a clean, easy-to-use interface with plenty of options for customization, and have a robust integration network. Additionally, they have a great team to help get you onboarded (shoutout Reya)! I can't recommend them enough.
Thank you so much for the glowing review! We’re thrilled to hear you consider LoyaltyLion the gold standard for loyalty programs. We’ll be sure to pass your shoutout to Reya - she’ll be delighted! Thanks again for the recommendation, and we’re here whenever you need us :)
We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation.
Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule.
Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better.
We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!
Thank you so much for the fantastic review! We’re absolutely thrilled to hear that your onboarding experience with Jason exceeded expectations, even under such a tight deadline. It’s great to know that your loyalty program is already running smoothly, and that both your customers and your team are finding the platform intuitive and easy to use.
We’re excited to see your program grow further. Thank you again for trusting us, and we look forward to continuing this journey with you!
Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.
Thank you so much for the wonderful review! We’re so glad to hear that your experience with LoyaltyLion has been fantastic and that Reya was able to make the onboarding process easy. We'll share your positive feedback with her! If you ever need any further assistance or have any questions, please don’t hesitate to reach out!
Have had a great experience with Loyalty Lion and our CSM Hannah, who has been great at answering any queries we have as well as constantly helping us to optimise our loyalty programme.
Our only areas for improvement are around the reporting and analytics side of things but after seeing the product roadmap, we are excited for things to come!
Thank you for the great review! We’re happy to hear that your experience with LoyaltyLion has been positive and that Hannah has been helpful in optimising your loyalty program. We truly appreciate your feedback on reporting and analytics. It's fantastic to hear you're excited about the upcoming improvements in the product roadmap. If there's anything else we can assist with in the meantime, don't hesitate to reach out. We’re here to help and look forward to supporting your continued success!
The onboarding process is smooth and intuitive, with Loyalty Lion doing a lot of the heavy lifting and background work for us. There was only one feature that wasn't totally clear and that was the 'rolling' approach to spend calculations, but we have managed to find a way to work around this. Reya was very helpful throughout the whole onboarding process and the team are very quick to action any changes or requests. We went live yesterday and are already seeing really positive engagement and response from the programme!
Thank you for the great review! We’re thrilled to hear that your onboarding process was smooth and intuitive, and that Reya was able to support you every step of the way. We'll pass on your positive feedback to her! It’s also great to hear that you’re already seeing positive engagement from your program after going live. We appreciate your feedback on the rolling spend calculations, and we’re glad you were able to find a solution. Feel free to reach out to us if you ever need any further assistance or have any questions.
Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.
Thank you for the wonderful review! We’re so pleased to hear that Hannah and the support team has been able to assist you with any queries and help you get the best results for your brand. We’re here for anything you need going forward, thanks again for your continued partnership with LoyaltyLion!