Reviews (632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.
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Very helpful customer service, fairly easy to implement and use
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
I have no hesitation in recommending Loyalty Lion to other business owners, no matter their size. Since we started the program it's paid for itself 5x over in customer retention and customer experience. It was easy for us to step up, just takes a bit of planning to figure out the best rewards and tiers. After we implemented Loyalty Lion we've seen our competitors come out with similar programs -- that's how we know we're doing something right. Loyalty Lion is now one of the cornerstones of our business.
Great support (shout out to Ellie, who helps us when we need it!) excellent UX and integrations. Couldn't be happier.
What an awesome little app. It is super easy to use. Support is unbelievable. Answer all my questions and help me with everything I need. My customers absolutely love the rewards program
Thank you for your kind words about our support team! It is great to hear about your experience with our app. 💜
No problems setting up, though using a separate app (Bulk Discounts) for setting up the discount codes was a little confusing. A recent update made using a separate app for codes unnecessary, even at the free level, so—even better!
We are happy to renew the new points program using Loyalty Lion. Our Strategic CSM, Hannah, helped a lot to give us advice.
The app also offers many types of voucher and discounts, so that we can deliver variety offers to our customers. I hope more functions will be added in the future :)
We love Hannah and so glad to hear that you think she's great too! We appreciate you sharing your thoughts on additional features and we will continue to make sure we are sharing all of that feedback with our product team! We love being able to help grow your loyal program!
From the start, Loyalty Lion has been great and so supportive with our Loyalty Program. Ellie has been supporting us from launch, and each monthly call she comes prepared with helpful analytics and answers all my questions when needed.
I'm excited to continue working with Loyalty Lion!
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our Merchants, and we’re glad that this commitment was reflected in working with Ellie. We look forward to continuing a great partnership! Have a wonderful day!
Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!
It's very user friendly and we believe it will help our business a lot! Also the emlployees were very helpful.
Thanks for sharing your kind words about our support team. Good luck with the program and rewarding your most loyal customers. 💜
We love Loyalty Lion. It integrated with all the other apps we're using and it's done a great job of bringing customers back. Lifetime customers for the win.