Reviews (632)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.

February 5, 2021

This app is fantastic. Complete package! Using LoyaltyLion has made starting a rewards program easier than I imagined. It was super helpful having a representative walk us through the onboarding process to ensure that everything was ironed out by the time we launched. Excited to do more with the program.

Ebbets Field Flannels
United States
About 2 years using the app
LoyaltyLion replied February 18, 2021

Thank you so much for your kind words about LoyaltyLion! 🦁 We are so happy to hear that you've had such a seamless experience with us so far and look forward to seeing your program grow and grow 📈

October 19, 2023

We love working with the Loyalty Lion team! Their platform is easy to use and their team is super helpful and great to work with.

Beddy's
United States
About 2 years using the app
LoyaltyLion replied October 30, 2023

Thank you for sharing your positive experience with LoyaltyLion, we are happy to hear you are enjoying using our program and collaborating with our fabulous team!

November 17, 2015

Great service and improving by the second. Personalized attention from top to bottom and they actually pay attention when you need assistance. I strongly recommend LoyaltyLion over all other services.

Idealstores
United States
Almost 2 years using the app
September 4, 2016

Awesome App!! Will help me retain customers and acquire new ones by referrals, and it's also easy to setup with the step by step instructions.

Valor Vape
Canada
Almost 2 years using the app
August 22, 2020

if you're on edge between the royalty apps. Will suggest you to go with LL specially for their awesome customer support :) Very responsive. Thanks a lot.

Pulsecomics
Kuwait
Almost 2 years using the app
LoyaltyLion replied October 23, 2020

This is amazing feedback, thank so much for your lovely review 😀 I will be sure to pass on your kind words back to the team!

August 18, 2023

It has been a flawless experience! Very happy to be working with Hannah Yaffe on our site, she has been so resourceful and attentive to ensure all things are running smoothly. On top of that, she has gone above and beyond to propose ways to improve our current program and educate on us on all the features of loyalty lion.

dae
United States
Almost 2 years using the app
LoyaltyLion replied October 17, 2023

Thank you for your 5* review, we are delighted to hear you are happy with our program and the support you've received from Hannah!

September 23, 2021

We were previously using a different rewards app, but LoyaltyLion offers a few features that we needed in order to make the most of our rewards program - such as a special hidden tier that could be based on customer tags for our B2B account users. They also provide better analytics and insights than other programs we looked at. The sales and onboarding process were lovely - the teammates we dealt with have all been an absolute delight. Prompt, friendly, helpful, and not at all annoying or overly salesy. They were able to answer all my questions and help guide us to making better decisions about our new & improved program that I'm very grateful for. When I have needed continued customer service support, they have been prompt and thorough which I have come to discover is quite rare. All in all, I'm so pleased that we are getting the level of service I would expect from the price tag, which in my opinion has been well worth it thus far! Kudos to the LL team.

Blue Summit Supplies
United States
Almost 2 years using the app
May 24, 2023

Our CSM, Hannah has been great to work with. Really understands the objectives for our business and is able to provide assistance with strategising for the program. Great communication with fast response time. Highly Recommend.

MESHKI
Australia
Almost 2 years using the app
LoyaltyLion replied May 25, 2023

Thank You so much for your review! We will pass this onto Hannah directly, please let us know if we can help in any other way!

July 2, 2014

These guys are constantly evolving this app for the better. It has an amazing new design and some great new features. The long term benefits of this app to store owners is huge!

OneWiseMac
United Kingdom
Almost 2 years using the app
October 22, 2016

Great App and would highly recommend!

Fashionfoodmusic
United States
Almost 2 years using the app