Reviews (624)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

September 7, 2016

I have 3 online stores and we did a lot of research to find the best loyalty program.

Here are the reasons we are very happy with Loyalty Lion
- Efficient and stable platform
- Great support team
- They are coming with new features all the time

I highly recommend this app.

Detoxmarket
United States
About 3 years using the app
May 1, 2018

the perfect way to give your store an edge over competitors, with great onboarding support and awesome features!

Ilovegrowingmarijuana
Netherlands
About 3 years using the app
Edited January 31, 2019

This is a very in depth loyalty program with awesome features for small businesses including customer segmenting tiers, referral programs, an in depth rewards program as well as many integrations. Surely at first you will find you are paying for every little feature, but upgrading to their small business plans isn't too daunting considering the revenue it can generate when leveraged properly. Very much recommended!

Herbaly
Canada
About 3 years using the app
November 22, 2018

Pretty great app, although it could use some more out of the box rules/rewards. Implementation support was helpful, and the actual work was pretty straightforward.

Would be nice if we could import mass point additions to customer through csv, but support will do it for you.

EXO
United States
About 3 years using the app
October 6, 2021

We are really happy with our new loyalty program. After investing some time in the front end we managed to have a customized page that represents not only our brand but also provides a lot of benefits to our loyal customer base.

feey Deutschland
Germany
About 1 month using the app
September 14, 2023

We have just completed our onboarding with Jonathan and the experience was incredible! He was super helpful from a strategy standpoint and was quickly able to guide us on any questions related to best practices and loyalty page customizations. We had a quick timeline for launch and we successfully hit it thanks to his help. Overall, we are very happy with the LoyaltyLion platform and our onboarding experience!

Bushbalm Wholesale
Canada
About 1 month using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are happy to hear that you were pleased with your overall onboarding experience and Jonathan's guidance!

December 7, 2020

I like that this app has a free version and then you can add options that you actually need. It still runs pretty steep in the end but we are currently deciding on all the options we are going to start with, so we'll see how we go. However, a widget wasn't showing up on the Streamline (shopify) theme but I contacted the support (Sophie was very helpful) and they fixed it straight away. So currently have no problems with it. Will update when we actually start using it with customers.

The Only Keto Wines Co
Australia
About 1 month using the app
LoyaltyLion replied December 14, 2020

Thank you for taking the time to leave us a review! Really happy to hear you're enjoying the app so far and that you're using our add-ons to explore which LoyaltyLion features work best for you 😊I'll be sure to pass your positive words on to Sophie!

March 15, 2023

New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!

Indestructible MFG
Canada
About 1 month using the app
LoyaltyLion replied March 15, 2023

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!

February 9, 2019

I used this app to give customers incentives for shopping with me, and create repeat customers. It is very easy to use and exactly what I was looking for. Thank you <3

Sheekopeek Boutique
United States
Almost 3 years using the app
September 22, 2016

Super Easy to use and why wouldn't you want something on your store that is going to help you! Couldn't recommend high enough!! 43T

43tclothing
United Kingdom
Almost 3 years using the app