Reviews (632)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting its user-friendly interface and customizable features like emails and rewards. They appreciate the seamless integration with platforms like Klaviyo and the detailed analytics dashboard, which helps understand customer behavior. The onboarding process is smooth, and the customer service team is praised for their responsiveness and professionalism, contributing to increased business revenue.

September 19, 2019

Super helpful staff and very responsive to any questions. The app might take a little exploration to fully understand but it is a very powerful tool. I highly recommend it!

Mutt Pack Outfitters
United States
7 months using the app
LoyaltyLion replied September 27, 2019

Thanks for the great review! Glad to hear that you have had a good experience with our Customer Success team :)

November 30, 2022

Great company and really user friendly app. Vicky has been amazing with helping us launch and super friendly throughout. Really happy with everything!

The Ragged Priest
United Kingdom
7 months using the app
LoyaltyLion replied November 30, 2022

Thanks so much for your feedback! It makes our day hearing about how much you love our platform and the great service you've received from our team. We have passed on your review to our team and look forward to continuing working with you!

April 22, 2019

Works great! Easily installed. The first app that I didn't need help with. Fingers crossed that it actually helps with sales now.

Victorian Rose Needlearts
United States
7 months using the app
LoyaltyLion replied April 23, 2019

Glad you're set up and ready to go - good luck!

Edited March 26, 2019

Just a great app, so easy to use and very straightforward. Free plan is generous and means they have a customer for life here. Works great if you have a lot of return customers. Only downside is that you can't exclude more than one product category from earning points. If there was more control there, this would be the perfect product.

UPDATE! - just got an email from customer services who explained how I could do the one thing that I thought I couldn't in the review above. Just awesome guys, thank you so much - Loyalty Lion is now perfect!

Foundry Coffee Roasters
United Kingdom
7 months using the app
LoyaltyLion replied April 16, 2019

Glad we could solve that last outstanding concern for you, and thanks for the lovely words!

September 21, 2016

Great program, really turned around my numbers for continuous customers. Highly recommended and easy to use

Plugandbroker
United States
7 months using the app
Edited October 28, 2018

this app was so easy to set up and my XLR8 riders are already using it. Thank you 100% recommend. Well done

XLR8
Australia
7 months using the app
September 13, 2018

Very happy using LoyaltyLion to drive retention. The app works smoothly and is easy to customize. Been very pleased with their support team as well. Huge plus to utilize Flow with it. 5 stars all day.

Perfect Keto
United States
7 months using the app
Edited November 10, 2020

Great app, very good overall service. Helps you retain and engage clients in an exceptional manner..

Sokobox
Chile
6 months using the app
LoyaltyLion replied November 16, 2020

Thank you so much for your review 😊. We are really happy to hear that you are seeing positive results retaining and engaging clients with LoyaltyLion🦁

Edited April 3, 2024

We've only been with LL for a few months and can see a lot of interesting functionalities that are already increasing our sales. The integration with Shopify and Klaviyo is great and the customer service is superb.

Blue Banana Brand
Spain
6 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.

October 20, 2020

I'm loving the app and all the possibilities it has opened up! The onboarding process was very thorough and the customer service with all my questions has been outstanding. Thank you!

Baby Bow Club
Australia
6 months using the app
LoyaltyLion replied October 28, 2020

Thank you so much for your lovely words about LoyaltyLion and our team🦁. We really appreciate you taking the time to leave this feedback💜