Reviews (587)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

May 26, 2023

Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week!

One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.

L'ovedbaby
United States
2 months using the app
LoyaltyLion replied June 1, 2023

Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly!

We will take the feedback around email editor on board and forward directly to our product team for review!

April 21, 2019

Exciting app, i will step by step to buy a lot of items. Thank so much for a free app, i will introduce my friends

KNBeau
Vietnam
2 months using the app
May 23, 2019

Had their app install and so far loving it. Their customers support is good too. I pay attention to an app developer customer service than their products itself. I love the fact that they let you select other functions that you want for $5 to $10 without forcing anyone to upgrade to the $159 plan. I have installed over 5 loyalty reward app before uninstalling them and selected with loyaltylion program.

I honestly don't mind paying those extras dollars to get the features I want to add to my program. How much you pay is up to you,otherwise you can just use it for free. Good work to the loyaltylion teams. Keep making awesome apps.

Ethel Adams
India
2 months using the app
LoyaltyLion replied May 28, 2019

Hi Ethel Adams,

Thanks for the great review! We're glad to hear you are enjoying LoyaltyLion and the flexibility around the different features we offer :)

August 28, 2018

Simple and easy to setup! That was awesome! I hope my customers love it. Thank you so much!

Resume Diva Company
United States
2 months using the app
December 1, 2020

Great app that our customer love. Also great customer service, always ready to help out when you have an issue.
Highly recommended!

Jerry America
Italy
2 months using the app
LoyaltyLion replied December 14, 2020

Thank you for your lovely review! 💜 We love to hear that our Support Team are providing the best support possible and are happy that your customers are loving the loyalty program 😊

October 17, 2018

Really easy to use and set up, hopefully, this will help with my new store very excited to see how it goes.

Ark & New
United Kingdom
2 months using the app
Edited March 27, 2019

After much deliberation on what loyalty app to use for my reward program, I ended up choosing Loyalty Lion and am extremely happy with the results. The amount of custom support I received to make my loyalty program seem like an extension of my brand, as opposed to an afterthought widget was incredible.

Some important things that separate Loyalty Lion from the competition are:

• Ability to embed panel into a custom page/account page
• Integration with Limespot app
• In-depth analytics
• Best price

I look forward to updating this review as the year goes on.

Pixel Empire
United States
2 months using the app
LoyaltyLion replied April 16, 2019

Thanks for the five star review and the feedback 😄Glad we were able to support and great to hear our integrations will be helpful!

August 2, 2015

Our team was overly cautious in our approach to implementing a loyalty rewards program, and our timidity was met with complete reassurance and clear explanations for all of our uncertainty. If you are on the fence as to whether Loyalty Lion is a good fit for your online shop, get off of it! This developer delivers on all of its promises and then some, plus they encourage feedback and may even implement your ideas if they make sense for other stores too! They make the rewards program clear and simple for online shoppers and for our team's backend administrators. We definitely recommend Loyalty Lion.

Marie Veronique 2
United States
2 months using the app
January 25, 2021

Easy to use, fast response time to support, works well. Set up was informative and helpful to get our loyalty programme started.

Playful Promises USA
United States
2 months using the app
LoyaltyLion replied January 28, 2021

Thank you so much for taking the time to leave us a lovely review, your feedback means a lot to us 💫

Edited May 3, 2019

We love the app at FutbolMarkt.com - it fits seamlessly into our store. We've added all of the features we wanted and we look forward to it adding another aspect to our store.

Meanwhile their support is excellent. They've helped us with our queries and troubleshooting and have been very responsive.

Highly recommend!

FutbolMarkt.com
Canada
About 2 months using the app
LoyaltyLion replied May 7, 2019

Great to hear that you've had a good experience and look forward to seeing some great results. Thank you for the feedback :)