Reviews (590)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

Edited August 15, 2019

Rewards are working fantastically. You'll instantly see the results when you go live with the system and our customers have nothing but praise. Easy to manage and navigate in the backend. Our specialist has been incredibly helpful throughout the onboarding process and beyond. Highly recommend you consider this app to help build a relationship with your customer base.

Ultra Football
Australia
3 months using the app
August 31, 2018

Excellent app. Does everything it says. One of the best in the market. Very good developer.

Prestigious Gifts
United Kingdom
3 months using the app
October 1, 2020

We are working with Loyaltylion for few months now and the platform is great. it ticked all our boxes. The customer-care is quick and proactive, they answered our question in a very efficient way. I would definitely recommend this app.

111SKIN UK
United Kingdom
3 months using the app
LoyaltyLion replied October 13, 2020

Thanks for your review! It is great to hear about your positive experiences with our customer success team. ⭐️

December 9, 2020

Loyalty Lion will appoint a designated representative to follow your case and always respond quickly. And the features are comprehensive. Highly recommended!

The Korner
Hong Kong SAR
2 months using the app
LoyaltyLion replied December 14, 2020

Thank you for your lovely feedback and support! We're looking forward to seeing your loyalty program grow 😊

May 26, 2023

Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week!

One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.

L'ovedbaby
United States
2 months using the app
LoyaltyLion replied June 1, 2023

Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly!

We will take the feedback around email editor on board and forward directly to our product team for review!

April 21, 2019

Exciting app, i will step by step to buy a lot of items. Thank so much for a free app, i will introduce my friends

KNBeau
Vietnam
2 months using the app
May 23, 2019

Had their app install and so far loving it. Their customers support is good too. I pay attention to an app developer customer service than their products itself. I love the fact that they let you select other functions that you want for $5 to $10 without forcing anyone to upgrade to the $159 plan. I have installed over 5 loyalty reward app before uninstalling them and selected with loyaltylion program.

I honestly don't mind paying those extras dollars to get the features I want to add to my program. How much you pay is up to you,otherwise you can just use it for free. Good work to the loyaltylion teams. Keep making awesome apps.

Ethel Adams
India
2 months using the app
LoyaltyLion replied May 28, 2019

Hi Ethel Adams,

Thanks for the great review! We're glad to hear you are enjoying LoyaltyLion and the flexibility around the different features we offer :)

August 28, 2018

Simple and easy to setup! That was awesome! I hope my customers love it. Thank you so much!

Resume Diva Company
United States
2 months using the app
December 1, 2020

Great app that our customer love. Also great customer service, always ready to help out when you have an issue.
Highly recommended!

Jerry America
Italy
2 months using the app
LoyaltyLion replied December 14, 2020

Thank you for your lovely review! 💜 We love to hear that our Support Team are providing the best support possible and are happy that your customers are loving the loyalty program 😊

October 17, 2018

Really easy to use and set up, hopefully, this will help with my new store very excited to see how it goes.

Ark & New
United Kingdom
2 months using the app