Reviews (632)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement through a versatile rewards system and gamification elements like double points days. They appreciate its user-friendly interface, easy customization, and seamless integration with Shopify and Klaviyo. The app is noted for its reliable performance and smooth onboarding process, supported by responsive customer service, effectively increasing returning customer rates and enhancing customer lifetime value.

June 9, 2023

The referral program is a great way of keeping customers engaged. The team has been super helpful in getting us started and the onboarding team was such a great help throughout the entire process. Can definitely recommend!

mamiblock-Shop
Germany
5 months using the app
September 6, 2016

I absolutely love it! So easy to use!

Sweet Rain Boutique
United States
5 months using the app
November 17, 2023

Loyalty Lion is a fantastic loyalty program that has added tremendous value to our business. It's incredibly easy to set up and manage, and our customers love the rewards they receive. The platform allows us to engage with our customers in a meaningful way and keep them coming back for more. The analytics and reporting tools are also very helpful in tracking the program's success. Overall, Loyalty Lion has been a game-changer for our customer retention efforts, and we highly recommend it to other businesses looking to boost customer loyalty.

Ryno Power
United States
4 months using the app
LoyaltyLion replied November 20, 2023

Thank you for taking the time to share your feedback, we are extremely happy to hear that you had such a positive experience with LoyaltyLion and that it made a big difference to your customer retention efforts!

March 17, 2023

For our small team, jumping into a full-service loyalty program seemed daunting to say the least. Vicky and the LL team were of great service during the onboarding process, which gave us confidence that we could get this program off the ground.

In the months after launch, we had questions about email flows and analytics that Vicky responded to quickly and throughly. This responsiveness and care is what we look for in a company with integrity.

Lucky & Me
United States
4 months using the app
LoyaltyLion replied March 19, 2023

I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!

September 22, 2023

Sammy Newton has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!

Alpyn Beauty
United States
4 months using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a positive review, we are so delighted to hear that Sammy went above and beyond during your onboarding process!

October 20, 2020

I highly recommend! We met with a lot of different loyalty vendors before choosing Loyalty Lion. Loyalty Lion offered exactly what we needed; an easily customizable embedded loyalty page [we didn't want the 'pop-up' widget experience but also didn't have a dev resource, so we needed easy], the option of a widget and most importantly a dedicated account manager. Loyalty programs are TONS of work, especially when you're part of a small brand/ team, so having someone dedicated to helping grow & optimize your program is really what set them apart for us. The onboarding was straight forward and simple. Sophie [our AM] is so sweet and helped us not only decide on how to best structure our tiers, point system & rewards but also helped to resolve all technical & coding issues [these were a me problem more than a them problem haha]. Overall, they are more expensive than others, but I think the level of service, integrations & ease of everything along with the customizable embed on page [without a developer!] make it worth the investment for us.

Surratt Beauty
United States
4 months using the app
LoyaltyLion replied October 28, 2020

Wow! This is feedback that we love to hear 😀Thank you so much for your kind words and taking the time to write this review, it means a lot to us ⭐️. I have fed back your comments to Sophie and the rest of the team at LoyaltyLion.

July 31, 2017

Great app, does the trick well. The only downside is the pricing of extra features. That is way to expensive.

Topkidsfashion
Netherlands
Over 6 years using the app
October 14, 2021

The Loyalty Lion team was excellent in their on boarding process and performance has been wonderful so far. Nothing but good things to say about the team and the platform

Rastelli's
United States
4 months using the app
LoyaltyLion replied October 16, 2021

Thanks so much for your wonderful review, it is much appreciated! We are so glad that you're enjoying the program and communications with the team.

August 21, 2019

The support is there if you need they have been helpful so far.Great way to keep your customers engaged.

ToyMami
United States
4 months using the app
October 1, 2021

I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.

Winternational.co.uk
United Kingdom
About 6 years using the app