Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

May 30, 2019

If I could I would give Zero. The app do not have the option to uninstall. I hope no one falls in the same problem I had. Terrible experience.

GC Beauty
Brazil
About 10 hours using the app
LoyaltyLion replied May 31, 2019

Hi there, sorry to hear that you had a negative experience with LoyaltyLion - one of our team will be in touch to help ASAP.

January 29, 2019

Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!

Bloomiss Naturals
Canada
About 5 hours using the app
LoyaltyLion replied April 9, 2019

Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty ...

May 3, 2019

Extremely fishy!!!
Every "comma" we may add will come with extra payments.
Before anything else, before starting to translate or anything, check this page of them and see the prices they will ask for stuff.

https://help.loyaltylion.com/account-management/shopify-enhancements

Bem Estar Essencial
Portugal
About 2 hours using the app
LoyaltyLion replied May 8, 2019

We’re sorry to hear you didn’t have a good experience with our pricing structure - our enhancements are designed to enable stores on the free plan to add additional loyalty ...

January 20, 2021

Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!

WALLAROO
United Kingdom
42 minutes using the app
LoyaltyLion replied January 25, 2021

Thank you for taking the time to leave us a review!

Our free plan allows you to start small with our core features and add individual paid features such as emails only as ...

February 11, 2020

They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and ...

Cablesmiths
Australia
23 minutes using the app
LoyaltyLion replied February 11, 2020

Hi Cablesmiths,

Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you.

Thanks
Fiona

June 12, 2019

Zero Point if i can....So disappointed...the pricing is not transparent, and you have to pay for everything. Compare to others apps with a same feature this apps is so expensive than others. Uninstall...thank you

Softlens Queen
Indonesia
14 minutes using the app
LoyaltyLion replied June 26, 2019

Hey! Really sorry to hear that you didn't find our pricing transparent. With the free plan you are able to set-up a loyalty program that allows customers to collect points ...

July 21, 2017

Pricing is not clear. I don't trust companies that are not transparent with their pricing.

Kadence Collection
United States
7 minutes using the app
LoyaltyLion replied April 9, 2019

Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing# ...

June 10, 2021

Irresponsible support. Signed up for an onboarding support meeting, woke up early because of the differences in time zones and guess what? nobody came.
I wanted to pay more for the better service. but looks like you pay extra here for nothing

99Jersey
United States
2 minutes using the app
LoyaltyLion replied June 11, 2021

Hi 99Jersey team, thank you for taking the time to leave us a review.
We sincerely apologize for missing the meeting you booked with us. We have investigated this and it ...