Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

January 31, 2023

Overall it is a nice platform. The only rewards program that gives you a DTC & B2B option in 1 program. The onboarding process was a little tricky as our onboarding manager was several time zones away from us.

Ascent Protein
United States
Over 1 year using the app
LoyaltyLion replied February 1, 2023

We are so happy to hear your program is working great for both your direct customers and B2B clients.

Sorry to hear that the Onboarding was a bit tricky due to time zone ...

December 5, 2020

LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.

Daniella Lehavi
Israel
Over 1 year using the app
LoyaltyLion replied December 14, 2020

Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!

July 13, 2023

Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.

MaxLiving Store
United States
Over 1 year using the app
LoyaltyLion replied July 25, 2023

Thank you very much for your feedback! We will pass this directly onto our product team!

June 30, 2023

Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.

Fulton Fish Market
United States
About 1 year using the app
LoyaltyLion replied July 13, 2023

Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!

Edited February 12, 2017

Update: They made it so you can update the users Tiers. AMAZING! Just please make it possible where we can edit a customer's email address and you would be the perfect fit! (Also a Zapier would be a great option)

I have no idea what these people are talking about as far as bad reviews are concerned. There is only 2 issues worth mentioning but NOT worth not going with them. The issue that you cant ...

Vapel1fe
Canada
About 1 year using the app
July 30, 2014

I love this app, better than the S loyalty system. One major reason is this app can be totally customized and internationalized. Also the whole design is more comprehensive.

A function missing in this app is the importing function. But their is very responsive, and they promise they are working on imputing function.

UNature合粹嚴選
Taiwan
About 1 year using the app
November 17, 2016

Best app we've purchases yet! Our customers love it and it's SO user friendly. Amazing customer service too! They're always there to help & check in often, as well.

Eastcoast Lifestyle
Canada
About 1 year using the app
Edited August 1, 2023

Updated Review: We had a few hiccups at the beginning but these guys were able to turn it around. We are on our way to better performance for our Loyalty Program but we are not at 5 stars yet. Will update in a few weeks after the new improvements have been implemented.

In Our Opinion, switching to Loyalty Lion has been a disaster. So far so bad. We've had Loyalty Lion for about nine months it ...

Tropical Fruit Box
United States
About 1 year using the app
LoyaltyLion replied March 31, 2023

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to ...

June 23, 2023

We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!

I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.

Poppy & Pout
United States
About 1 year using the app
LoyaltyLion replied June 28, 2023

Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period ...

May 16, 2016

Very good app and the customer support is always very helpful !

Yourmood
Switzerland
About 1 year using the app