Reviews (590)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly setup, robust features, and ability to enhance customer engagement and repeat purchases. Its flexibility for creating unique loyalty programs and integration with Shopify and Klaviyo are seen as major benefits. Merchants also praise its reliable performance and exceptional customer support. The onboarding process is well-received, and customers reportedly find point redemption easy, boosting loyalty. Some merchants have noted improved customer retention and revenue growth.

November 9, 2018

The dashboard is really easy to understand and, with the help from the very friendly and knowledgeable Kasia from the Customer Success team, we were able to get the programme set up very quickly. I look forward to seeing what our customers think!

PIGLET
United Kingdom
17 days using the app
LoyaltyLion replied March 21, 2019

Thank you so much for your lovely review. We hope your customers are enjoying your programme and that you are continuing to see the benefits of using LoyaltyLion. Let us know if we can be of any help at support@loyaltylion.com. :)

May 3, 2019

We set up a loyalty programme for a quick launch within the space of a week and the Loyalty Lion team were so helpful and efficient in the setup and integration process. They were on hand to answer any question, however big or small and we're able to resolve any problems quickly. Thank you!

Van Clarke
United Kingdom
17 days using the app
LoyaltyLion replied May 7, 2019

Great to see you up and running so quickly! Please don't hesitate to get in touch if you have any other questions along the way :)

September 9, 2016

Great feel & look and very reasonable

Crafts Embroidery
United States
16 days using the app
March 3, 2023

all good during pricing negotations, onboarding. the whole experience until now is very good.

Will edit the post once we launch the soft.

Rotho Schweiz
Switzerland
16 days using the app
LoyaltyLion replied March 3, 2023

Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. If you need any assistance with any part of your launch please feel free to reach out to our support team at Support@loyaltylion.com

November 27, 2019

If I could give 10 stars I would. Really great app! So, so, so easy to use and it looks beautiful and it works so well! Integrates very smoothly and it has so many features. I love that you can pick to pay for the features you want to use and so you are not paying for stuff that's not going to be used in your biz. Very happy with this one :)

Sharon Mitchell
Australia
15 days using the app
LoyaltyLion replied December 2, 2019

Hi Sharon Mitchell,

Many thanks for the review! It is great to read your feedback around the features, integrations and the plan flexibility.

Thanks again,

Team LoyaltyLion

Edited September 19, 2016

Very helpful! Not working as planned yet but the team at Loyalty Lion were quick to respond to our message so hopefully we'll have everything up an running soon :)

Equizone
Germany
15 days using the app
November 22, 2022

Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.

Mr Pool Man
Australia
14 days using the app
LoyaltyLion replied November 30, 2022

Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!

September 4, 2017

Great product and usefull, really a great tool to get your site being visited

Trevs Cycle Shop
New Zealand
14 days using the app
October 13, 2016

Great customer support and the app is superb... a perfect combo! Our shop allows customers to buy vinyl records online and loyalty points are proving to be an essential tool for growing our business.

Vinyl Lovers Unite
United States
13 days using the app
March 20, 2019

Must-have app for your store. My store is very new but i've added loyalty to separate myself from other new stores that are similar. Can work well as an affiliate scheme too, which can save you a bundle in marketing costs.

Dwayne

Keep Watch
United Kingdom
13 days using the app
LoyaltyLion replied April 16, 2019

Thanks Dwayne! Making sure brands can differentiate is a goal very close to our hearts so really pleased to hear we're helping you to achieve that :)