Reviews (622)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

March 25, 2024

We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.

SVS
United States
4 months using the app
LoyaltyLion replied March 27, 2024

Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.

November 28, 2023

I have had a really great experience with the Loyalty Lion team. We approached Loyalty Lion in October with the aim to get live before Black Friday, which was well and truly accomplished. Jonathan and James have been really helpful and quick to answer any questions, not matter how small.

Lorenzo Veratti
United Kingdom
About 1 month using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review. We’re very happy to hear that you were able to get your program live in time for Black Friday and that Jonathan and James have been so helpful.

December 18, 2023

Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.

Montreal Weights
Canada
3 months using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our fabulous support team is always here to help!

February 19, 2024

We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.

Full Focus
United States
About 1 month using the app
LoyaltyLion replied March 13, 2024

Thank you for your review. It's so great to hear that Jonathan was responsive and helped anticipate your needs ahead of your launch. We're so pleased to have you with us, and we hope your positive experiences continue.

February 15, 2024

Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.

Gooseberry Intimates
Hong Kong SAR
2 months using the app
LoyaltyLion replied February 19, 2024

Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!

December 13, 2023

Great experience with LoyaltyLion, team is super reactive.

Happy Mammoth AU
Australia
Over 3 years using the app
LoyaltyLion replied January 23, 2024

Thank you for taking the time to share your review, our customer success team is always on hand to help!

July 30, 2014

I have been using Loyalty Lion, and we are loving how easy it is to install and use.

The team at Loyalty Lion are on hand to help with any questions.

Go on give it a go

Miatui
United Kingdom
About 9 years using the app
November 26, 2015

Great loyalty app! Everything works smoothly and easy to install.
Especially their price plan is based on sales volume and this is what I was looking for.
Other loyalty app is based on the number of customers and many customers just list their name even without making account. So I reached over 1000 customers without enough sales volume. For other app, I have to pay $59 with 2000 customers which can be reached quickly.
I heard they are working on to add 'reward for product reviews' function. That's most of apps doesn't support.

Zen Tea Life
Canada
Over 8 years using the app
Edited May 8, 2024

It's a really great app. My costumer really love to use it and it brings me a lot of reccurent sale. Also, I had a few adjustments to make and Duraan was a great help. Thank you so much Duraan and the LL team!

Milie Bijoux
Canada
Over 7 years using the app
LoyaltyLion replied July 21, 2020

Hi Milie Bijoux,

Thanks for your review! It is great to hear that your customers are loving the program 😊

April 20, 2016

I'm loving the ease of an integrated points program!

Fig And Flower
United States
Over 7 years using the app