Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty strategies.

May 13, 2024

Quick and effective customer service!
We have been with Loyalty Lion for a couple of years now but I would definitely say the best thing about it is that the customer service is quick and effective. The team will pick up on whatever is needed and will give you a fast response. Overall I would recommend them to any companies that need a solution for customer retention or lower costs in acquisition.

Aab
United Kingdom
17 days using the app
LoyaltyLion replied May 28, 2024

Thank you for taking the time to leave a review. We're so pleased to hear that the team are able to answer your questions quickly and effectively. We look forward to supporting you through your loyalty journey with us, and the team is always happy to help!

June 17, 2024

So far, so good! Libby was a terrific onboarding manager who helped us get everything set up with minimal fuss or issues. And thus far the software is working exactly as promised. Early signs indicate that it is improving our overall customer economics too!

KetoNatural Pet Foods
United States
3 months using the app
LoyaltyLion replied June 20, 2024

Thanks so much for taking the time to leave us a review. It's great to hear that you had a great onboarding experience with Libby, and having minimal set up issues is also great to hear. We're always happy to help and support you with anything you may need!

April 3, 2024

Loyalty Lion has worked perfectly for us and is extremely easy to use. Their team is super responsive and accommodating. They have graciously helped us set up customizations and been very receptive to our unique needs. I wouldn't hesitate to recommend Loyalty Lion.

Wide Open
United States
7 months using the app
LoyaltyLion replied April 9, 2024

Thank you so much for taking the time to leave a review. It's great to hear that our team have been helpful and supportive for you, and have helped understand your needs and requirements. We hope your positive experience with us continues!

March 18, 2024

We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!

Caddis
United States
3 months using the app
LoyaltyLion replied March 27, 2024

Thank you for your review. We love hearing you easy the platform is to set up and we’re thrilled that Jonathan has been helpful during your launch process. We look forward to seeing the impact of the program.

May 8, 2024

So far so good with LoyaltyLion! We just launched our program, so it is still early, but Freya has been amazing to work with throughout the onboarding process, and their customer service and support is top notch.

Candlefish
United States
3 months using the app
LoyaltyLion replied May 14, 2024

Thank you for your positive review, we're happy to hear that you had a great onboarding experience with Freya. We look forward to seeing the progress of your program!

March 25, 2024

We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.

SVS
United States
6 months using the app
LoyaltyLion replied March 27, 2024

Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.

June 3, 2024

Loyalty Lion is one of the best loyalty app if you want to develop a solid program - Libby was a great help during onboarding

Padel USA
United States
3 months using the app
LoyaltyLion replied June 10, 2024

Thanks so much for taking the time to review us. We're so pleased to hear that you are happy with LoyaltyLion, and its ability to create a loyalty program for your store. We'll be sure to let Libby know that you appreciated her help during the onboarding process. We're always happy to help if there is anything else you may need!

June 12, 2024

Great Support from Freya. Smooth Onboarding Process

GreenPan Australia
Australia
About 2 months using the app
LoyaltyLion replied June 17, 2024

Thanks so much for leaving us a review. We're so pleased you received great support from Freya, we'll be sure to pass on this feedback to her!

July 4, 2024

Sathiya has been incredible in supporting us with technical questions and recommending tips and tricks to ensure that we are optimising all LoyaltyLion capabilities to the maximum.

Intuisse
United Kingdom
2 months using the app
LoyaltyLion replied July 8, 2024

Thanks for leaving us a review. It's great to hear that Sathiya was able to answer your technical questions, and provided tips and tricks to help you optimise LoyaltyLion. We're happy to help if there is anything else you may need. Wishing you luck on your Loyalty journey.

June 29, 2024

Hi, I am not using the app, how can I delete all the data in my site?

ALECRIM.lab
Brazil
8 minutes using the app
LoyaltyLion replied July 3, 2024

Hi there,

We're very happy to help you with anything you may need, - please feel free to email support@loyaltylion.com and our team will be happy to help.