Reviews (78)

Overall rating
2.7
Counts per rating level
  • 51% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 28% of ratings are 1 stars
July 19, 2018

We used to handle our own warehousing and shipping of books. Lulu's xPress app has changed all of that. Now, orders simply flow through our site to Lulu, who prints (white label) and ships the orders as they come in. It is truly a game changer for us. We can now focus much more time on building our business, as the time spent fulfilling orders is no longer necessary. We have also found that Lulu' ...

Dartfrog Books
United States
Over 1 year using the app
December 6, 2020

I am new to the Lulu xPress app, and I have had more than 100 orders go thru the app in the past 2 weeks. The problem is, I can only see my most recent 20 orders within the Lulu app, if I try to click beyond the first 2 pages - it does not show the rest. I am not able to access the status, tracking or customer information for those orders via the app and this is a potential nightmare waiting to ...

Transit Design
United States
Over 1 year using the app
September 5, 2023

This was originally a ONE STAR review. I will say that tech support fixed it. Please note there is NO HELP during holidays for this international company so schedule your drops accordingly. I can say there was a problem with their plugin on my account that didn't exist before. Thank you for fixing this LULU.

Old School Dungeon Master
United States
7 months using the app
December 21, 2020

I launched a print on demand store for stationery. And have had a horrible experience in terms of the length of time it takes for orders to be delivered in addition to customer assistance. The "estimated time frames" are merely suggestions. The real dates of arrival could be more than 2 weeks past then... Also, they never actually say how long production takes. however, once they list your order' ...

Hausofassembly
United States
Over 1 year using the app
Lulu Publishing replied February 5, 2021

We are a print-on-demand company. All products are printed after an order has been placed. Factors such as volume, weather, and pandemics will affect production times, which ...

July 24, 2022

Everything about this app is easygoing but the processing and shipping are insane. I am better off ordering in bulk in processing the orders myself.

Black Self Care Talk
United States
Over 1 year using the app
Edited January 28, 2019

We're issuing "how to" mini-books and this is a convenient and streamlined way to deliver our products straight to customers.

Kirk & Bradley
United States
About 1 year using the app
March 5, 2021

Super easy to use to sell POD books. The customer service is very helpful, and they're always making updates to the app to make it run better. I highly recommend it.

Scribe Forge
Canada
About 1 year using the app
Edited January 14, 2021

Anytime something has come up Lulu has excellent customer service and they work with you directly (not a robot) to solve your problems.

The Relevant Elephant Publishing Company
United States
12 months using the app
Lulu Publishing replied January 28, 2021

Thanks for the review MD! We're glad to see your store is running smoothly and that people are enjoying your books. We appreciate your patience with some of the steps in the ...

January 11, 2022

I used this app to launch my children's book. It is pretty easy to do as long as you have the video as provided by LULU. I do like having a store besides Amazon (I had major issue uploading my book on that platform, even hired someone to help me, but we couldn't get it to work). I still haven't used this forum to its greatest potential, but I know that there are a lot of ways to boost my book ...

Children's Books with Melissa
United States
12 months using the app
September 5, 2018

I think the book printing drop-shipping model is a fantastic idea, and I would use it for many books, but both test copies I've received have been printed incorrectly. There is an issue with the templates that make seemingly centered designs print off-center. The other issue is that our customers don't want to wait 20 days to receive their book. For these customers to get their package in a ...

Dead Ends Entertainment
United States
12 months using the app