Reviews (116)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants in the custom printing sector highly recommend this app for enhancing user engagement and providing a unique shopping experience. It features an intuitive, user-friendly interface suitable for all skill levels and offers robust product customization options that significantly reduce setup print time. The app's performance on mobile devices is also praised, ensuring a good experience for mobile shoppers. Additionally, the customer support, particularly from team members like Andy and Jade, is frequently commended for their responsiveness and helpfulness during the setup phase and troubleshooting.

September 3, 2021

I'm starting a print shop and needed customization. I choose this app because it had features I was looking for to use for my site. I tried another app but with 3 days left in the trial, I wasn't satisfied. There was an issue, probably because of the template I'm using, preventing the customize button to show. I received Jade through customer service and was blown away. She made a few attempts and it still wouldn't show. She submitted it to higher up and keep me in the loop of the time frame. Took maybe a full day, now I delete the other app and post my site. Again thank you Jade for a job well down. Great App and I definitely recommend for features and customer service!

Pressing and Crafting
United States
About 1 month using the app
Edited March 7, 2022

Lumise is simple, user friendly and powerful. It is extremely fast loading (compared to many other design tools on the market). The support via Live Chat / Facebook has always been 10/10. Jade has been my super star support person and without her rapid response we would have been stuck!

My Stubby
Australia
About 1 month using the app
January 25, 2023

Playing around with the app. Had some questions and got help really fast. Thanks Andy for your effort!

Greetz Sanne

Label2X
Netherlands
30 days using the app
May 9, 2019

it's very good app, easy to use, helpful and fast customer service, highly recommend for any POD or tshirt business

Shop Unique One
Vietnam
27 days using the app
September 11, 2019

I use this app for the customers to personalize their products. Their app might not be best, but their service should be best. They provide many functions, it allows you to upload your images as the templates, set up a mask and the customers can draw what they like on your products. If the designs can be controlled very exact, that will be better.

Xpaleo Sports
China
25 days using the app
King replied September 25, 2019

Thank you so much, we will try to bring more features and make Lumise better and better, just hope you will always be with us ;)

Edited April 10, 2023

Great app! Good customer service too, Andy helped me multiple times when needed it! Great addition to my website

Pixie Patio
Australia
22 days using the app
October 13, 2023

The Support-Team worker Andi make a very good support. Thats what we need in the beginning.
Very good.

Concept your Shirt
Austria
21 days using the app
September 3, 2020

Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!

gloliquidation
Canada
19 days using the app
Edited August 1, 2023

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons.
UPDATE: The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app.

1/8/23 - Updated and increased the rating from 1 to 3 stars.

CustomIcing.com.au
Australia
Over 1 year using the app
August 29, 2023

Having integrated the Lumise Product Designer into our Shopify store, we've witnessed a significant enhancement in user engagement. The tool is intuitive, allowing our customers to unleash their creativity and design products to their liking. The interface is user-friendly, ensuring even those with minimal tech-savviness can navigate with ease. Moreover, the live support provided by the Lumise team is commendable, addressing queries promptly and efficiently. The app not only adds value to our store but also offers a unique shopping experience for our customers. Highly recommended for any e-commerce platform looking to offer personalized product designs.

Juby Cards
United States
18 days using the app