Mailchimp: Email & SMS

Mailchimp: Email & SMS

Pricing
Free plan available
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Rating
3.3 (546)
Developer
Mailchimp

The email and SMS marketing automations platform that helps you boost opens, clicks, and sales.

Boost your Shopify store’s performance with Mailchimp’s AI-powered marketing platform. Our precision-targeted emails, actionable insights, and powerful marketing CRM helps you scale up and sell more. Automatically engage customers who show interest in your store with personalized campaigns and SMS reminders that drive repeat purchases. Get started by connecting Shopify with Mailchimp to supercharge your business’s growth for less. This integration works with Shopify, Shopify Plus, and POS.

Boost your Shopify store’s performance with Mailchimp’s AI-powered marketing platform. Our precision-targeted emails, actionable insights, and powerful marketing CRM helps you scale up and sell more. Automatically engage customers who show interest in your store with personalized campaigns and SMS reminders that drive repeat purchases. Get started by connecting Shopify with Mailchimp to supercharge your business’s growth for less. This integration works with Shopify, Shopify Plus, and POS. more
  • Use SMS to send promos and follow-up messages to re-engage customers
  • Automate win-backs, upsells, and cart reminders based on shopping behavior
  • Target the right customers to win repeat business with predictive segmentation
  • Analyze campaign performance to gain insights on revenue and customer engagement
  • Save time with AI generated SMS and email campaigns including copy and images.
Highlights
Popular with businesses in United States
Use directly in Shopify admin

Campaign types

Abandoned cart, Back-in-stock emails, Browse abandonment, Cart emails, Checkout emails, Cross-sell emails, Custom campaigns, Discounts, Drip campaigns, Email campaigns, Follow-up emails, Forms, Landing pages, Newsletters, Pop-ups, Price drop emails, Product recommendations, Promotions, SMS campaigns, Social media, Surveys, Upsell emails, Welcome emails, Win-back emails

Managing campaigns

A/B testing, AI generation, Analytics, APIs and webhooks, Automations, Bulk editing, Consent collection, Custom code, Custom fonts, Editor tool, Email capture list, Email domains, Geo location, Import and export, Insights and tips, Localization, Reporting, Segmentation, SMS capture list, Tagging, Targeting, Templates, Tracking, Translation, Triggers and rules

Campaign management

A/B testing, Bulk messaging, Compliance, Conversion metrics, Custom segments, Custom sender ID, Opt-in, Personalized messages, Real-time analytics, ROI tracking, Scheduled messages, Segmentation, Templates, Translation, Two-way messaging

Workflow automation

Birthday messages, Cart recovery, Discount codes, Feedback requests, Order confirmation, Order tracking, OTP, Payment reminders, Product recommendations, Subscription renewals, Welcome messages, Win-back campaigns

Launched

November 28, 2018

Languages

English, Spanish, French, German, and Portuguese (Brazil)

Works with

QuickBooks Online, Smile.io, Mixpanel, Yotpo, Privy, MailMunch

Pricing

External charges may be billed by Mailchimp separately from your Shopify invoice. Learn more

Free

Free

  • Email
  • Marketing CRM
  • Creative Assistant
  • Sign Up Forms
  • Landing Pages
  • Social posting
  • Facebook ads
  • Instagram ads
  • Postcards
  • Domains
  • & more

Essentials

$13 / month

Starts at $13

  • Everything in Free, plus:
  • Email Templates
  • Multi-Step Journeys
  • A/B Testing
  • 24/7 Email & Chat Support
  • Up to 50,000 contacts
  • Free Trial

Standard

$20 / month

Starts at $20

  • Everything in Essentials, plus:
  • Customer Journey Builder
  • Send Time Optimization
  • Behavioral Targeting
  • Up to 100,000 contact
  • Free Trial

Premium

$350 / month

Starts at $350

  • Everything in Standard, plus:
  • Advanced Segmentation
  • Multivariate Testing
  • Unlimited Seats & Role-Based Access
  • Phone Support
  • Unlimited contact

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (546)

Overall rating
3.3
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
Edited June 28, 2024

I found over recent years the integration with Shopify has improved, but its still far from the level other mail solutions are at. The final straw for writing this review has been trying to pause / deactivate a simple pop up / sign up form. Despite doing this there is still code / script on our site and we are left with a generic sign up form which mailchimp support can not help with. We are advised to hire "an expert" to solve this ! heck we just want to turn off a pop up form and try another one ... well this final straw will be the catalyst to finding another Email solution. Update .. now they want me to update my review .. OK well how is this. After MailChimp told me over and over that this was our issue and to hire an expert to remove the code ... Turns our it was their issue and their Developers identified the problem and removed the code. Their support was unwavering is their response that this was our issue. But we would not give in. Then in the end No Apology.

Cocorose London
United Kingdom
Over 4 years using the app
Mailchimp replied June 27, 2024

Hi there! Our Support team followed up on 6/26 with a resolution. In case it was missed, we've gone ahead and resent the response. Be sure to check spam / junk folders to be sure the reply didn't land there.

Edited June 14, 2024

Well Chimps, after using your App for 12 plus years I must say your service has sunk to a new low. This use to be a solution based company, now strictly policy first dam the customer. (No Common Sense) Your domain validation code is faulty and you do not stand behind what you publish. I wanted to speak with one of your supervisors today, but we are not on your plan. I was shocked after been a low maintenance account for 12 plus years that has drop $15,000.00 over the life cycle with your firm that you would though up such walls. Folks in the industry server providers are not looking kindly on your ways of bouncing your customer back and forth. This is not how we built the internet. If we worked like this we would still be running DOS or using punch cards.
So with this being stated. MailChimp you firm is on notice and we will be reviewing our option. After the last 2 weeks and thousand in lost sales you have broken the one thing you have in the industry "Trust"

Respectfully
David Foster
The Abbey Collection

06-14-2024 Your Firm Is On Notice.
Yes I got a email reply. Unacceptable Response!

The Abbey Collection
Canada
About 5 years using the app
Mailchimp replied June 14, 2024

Hi there! We located your interaction with our Support team and let them know about your feedback. They'll follow up with more details to help address this issue. We do apologize for the inconvenience.

July 9, 2024

perfect!!!!!

Sensa Vogue
Cyprus
Over 1 year using the app
June 12, 2024

They charge you by how many people add stuff in the cart but don't have anything to detect bots so we are having crazy fees about this and they can't do nothing about it. We where not able to add the recapcha to any of our creating form and when we uninstall the app we are now able to add the recapcha. Now we don't have the app and we still receive a huge fees again on our credit card. Plus we don't have the bot problem anymore. I would not recommand this app.

LES ÉDITIONS GÉNIE FOLIE INC.
Canada
About 2 years using the app
Mailchimp replied June 14, 2024

Hey there! Our team can help you identify spam contacts and help remove those from your contacts. Email ecommappsupport@mailchimp.com and one of our Integrations experts will follow up.

May 3, 2024

I'm bleeding subscribers! My subscribers, some of them my best customers, are being switched from "subscribed" to "non-subscribed", and apparently there's nothing you can do about it! I'm going to have to switch to a different email provider after 9 years with MailChimp.

Forbidden Fiber Co
United States
About 5 years using the app
Mailchimp replied May 10, 2024

Hi there, we want to help where possible. There is currently an issue where Shopify is overriding marketing subscribed statuses set within Mailchimp. Our team can help further with any additional questions. Email ecommappsupport@mailchimp.com and our team will follow up.

Support

Mailchimp can answer any questions you have about Mailchimp: Email & SMS.

Developer

Mailchimp

675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA, 30308, US

More apps like this

4.6 out of 5 stars 2523 total reviews Free plan available
Power smarter digital relationships with email marketing & SMS
4.9 out of 5 stars 7784 total reviews Free plan available
Email & Text Marketing, SMS Automation and Abandoned Carts
4.9 out of 5 stars 6332 total reviews Free plan available
Email & SMS automation tools that convert more customers

Want to add an app?

Try Shopify free for 3 days