Reviews (671)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

February 14, 2025

Paul from Mailchimp for Shopify was incredibly helpful and friendly! He quickly understood the issue and provided a clear solution, making the whole process smooth and stress-free. Excellent customer support!

Sole Mechanics Australia & New Zealand
Australia
Almost 6 years using the app
January 29, 2025

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm ...

The Gratitude List®
Belgium
Over 3 years using the app
February 5, 2025

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

LT Michael P. Murphy Navy SEAL Museum
United States
Almost 3 years using the app
February 12, 2025

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Stewart Surfboards
United States
Over 4 years using the app
February 6, 2025

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

WayneWilsonArt
Canada
Over 5 years using the app
January 17, 2025

We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business.

This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!

Yon-Ka Canada
Canada
Over 4 years using the app
January 27, 2025

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly.

What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her ...

coffeetime.si
Slovenia
Over 2 years using the app
February 21, 2025

Dean was very helpful, listened carefuly, understood what my problem was then found out what I needed to know. My experience today was great! Thank you Dean.

Urncraft
New Zealand
Over 4 years using the app
February 3, 2025

*** A Terrible Experience with Mailchimp – Unfair Billing Practices ***

My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service.

I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two- ...

ebiketech
Norway
Almost 4 years using the app
Intuit Mailchimp replied February 5, 2025

Hi there, thank you for taking the time to leave this feedback. We apologize for the experience you've had thus far. Our team / one of our Support managers have reached out ...

December 10, 2024

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Pens Corner
United Arab Emirates
About 5 years using the app