Reviews (886)

Overall rating
4.7
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its seamless Shopify integration, simplifying email marketing with features like automated drip campaigns and abandoned cart reminders. Its intuitive design aids in easily creating emails and marketing automations. Enhanced customer engagement is supported by multi-step pop-up forms. The responsive and effective support team is also frequently praised, making this a recommended tool for boosting e-commerce marketing efforts.

October 15, 2025

Paul was my online support person... he was super helpful & walked me through the steps I needed to take patiently and effectively.
He helped me troubleshoot an issue that I had spent days trying to fix on my own.
I'm really grateful to have this type of service... I try to be as tech as possible but sometimes things are just outside my skill set.
It's awesome to know that MailChimp have people like Paul to help us when we need! Thanks heaps :)

Sage Cosmetic Coaching
Australia
Over 6 years using the app
October 17, 2025

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

Topeca Coffee Roasters
United States
Over 2 years using the app
October 9, 2025

Cyrus was able to help me multiple time, reconnecting with our chat even when I was disconnected. The issue was actually caused by me when setting up my account, but no worries, Mailchimp integration helped me from start to finish, honestly flawless customer service, super knowledgeable and patient.

The Medford Page
United States
About 1 year using the app
September 30, 2025

Switched from automated emails using Shopify Flow, to Mailchimp. I wasn't seeing that the first automated flow was producing anything with Mailchimp and reached out to support to see if I had set it up correctly. David was my rep and he helped check everything over to confirm that I had indeed set things up correctly and he informed me of what to look out for when it came to which add-to-carts were going to go through the flow and not. David was very friendly and helpful and the chat functionality is very convenient.

Dirty Devices
United States
8 months using the app
December 15, 2025

PAUL provided great service , very patient and helpful

GRAY MATTERS
United States
Over 6 years using the app
December 18, 2025

Rhedd took a lot of time to help me with my technical syncing issue and provided helpful questions and screenshots and ultimately resolved my issue. Five stars!

Earl of East
United Kingdom
Over 6 years using the app
December 8, 2025

Mailchimp customer service - Dean, was super helpful to us recently in resolving a problem we experienced between Mailchimp and Shopify. He was very patient as he walked me through his recommendations in the process of trouble-shooting. Our problem was resolved and Dean followed up with me again after everything was resolved to confirm everything was working properly. Thank you Dean for your support!

ProResolveSPMs.com
United States
Over 6 years using the app
Edited December 10, 2025

David was helpful and talked me through the entire process to get my mailchimp account all sorted out.

*ssTricks
United States
Almost 6 years using the app
November 25, 2025

Rhedd was excellent, troubleshooted and resolved my issues as well as helped with a bit of housekeeping!

Thanks again, Rhedd!

ClimeMET
United Kingdom
Over 6 years using the app
November 21, 2025

Great support very responsive. NADZ was very helpful resolving my tag syncing issue and answering various other questions about the integration between Shopify and Mailchimp.

FriendsNYC
United States
Over 6 years using the app