Reviews (660)

Overall rating
4
Counts per rating level
  • 60% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective email marketing solutions and smooth Shopify integration, enhancing customer communication and campaign efficiency. They praise its user-friendly interface, product recommendations, and detailed analytics. The support team is also highly regarded for their quick and helpful responses to issues like troubleshooting and setup.

January 29, 2025

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

The Gratitude List®
Belgium
Over 3 years using the app
February 5, 2025

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

LT Michael P. Murphy Navy SEAL Museum
United States
Almost 3 years using the app
February 12, 2025

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Stewart Surfboards
United States
Over 4 years using the app
February 6, 2025

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

WayneWilsonArt
Canada
Over 5 years using the app
January 17, 2025

We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business.

This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!

Yon-Ka Canada
Canada
Over 4 years using the app
January 27, 2025

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly.

What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference.

Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!

coffeetime.si
Slovenia
Over 2 years using the app
December 10, 2024

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Pens Corner
United Arab Emirates
About 5 years using the app
February 3, 2025

*** A Terrible Experience with Mailchimp – Unfair Billing Practices ***

My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service.

I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two-tier billing system charges inflated prices for a Contact Block with 250 contacts, even though they could simply switch customers to an Adjusted Plan—which costs half the price.

Billing Issues & Lack of Customer Support
On January 26, 2024, we contacted Mailchimp to pause our billing after our system was spammed with thousands of fake sign-ups, which inflated not only our Mailchimp charges but also affected other integrated systems.

Our message was clear:

"We have a problem with our list, which has grown beyond expectations due to spam. Can you set our billing on hold while we try to find a solution? As you can see, we are not sending out any campaigns from our account."

Despite this explicit request, Mailchimp continued billing us every month, totaling $3,990.25.

When I followed up again on January 26, 2025, their response was a generic, unhelpful email:

"Hey there,
Thanks for being patient with your Mailchimp support request. We apologize for our slower response times as we are experiencing extremely high volume. If the above information does not help, please ensure you are writing from the account's owner/admin email address and reply to this email. We will prioritize your reply and reach out as soon as we can. We appreciate your patience!"

Meanwhile, they continue charging my card $516.75 per month.

Unfair Practices & Difficult Cancellation Process
To make matters worse, Mailchimp has made it unnecessarily difficult to disconnect from Shopify. When attempting to remove the integration, they display an alarming message:

"Are you sure you want to disconnect? Disconnecting your Mailchimp account will cause any Shopify data that's been synced to be deleted from Mailchimp. That can't be undone!"

Final Verdict: Think Twice Before Using Mailchimp
Mailchimp's billing practices and lack of customer support make them an unreliable and frustrating choice for email marketing. If you're considering Mailchimp for Shopify or any other platform, I strongly advise you to think twice before committing.

ebiketech
Norway
Almost 4 years using the app
Intuit Mailchimp replied February 5, 2025

Hi there, thank you for taking the time to leave this feedback. We apologize for the experience you've had thus far. Our team / one of our Support managers have reached out to you directly and are actively working to resolve the billing issues.

In the meantime, if there are any other questions about Mailchimp, or our Shopify integration, please don't hesitate to reach out via mc-shopifysupport@intuit.com. We're here to help!

January 27, 2025

Very helpful support (Lori) was able to guide through the process of setting up a form through mailchimp on Shopify

TileStyle
Ireland
Almost 4 years using the app
February 11, 2025

Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.

Green Ronin Online Store
United States
Almost 6 years using the app