Reviews (673)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

February 13, 2025

Dean helped me fix my Shopify integration issues quickly and easily

The Flamewoven Alchemist
United States
7 months using the app
February 5, 2025

DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.

Little Red Mitten
Canada
Almost 4 years using the app
January 30, 2025

Clarisse was a big help. Have not had any problems with this integration yet whatsoever.

SEITA US
United States
3 months using the app
January 10, 2025

Works fine. The dashboarding of Mailchimp is more clear then Shopify to me :-)

SuccesPlanner DE
Belgium
3 months using the app
February 13, 2025

Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.

The Orchard
United States
8 months using the app
December 3, 2024

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

NeuYear.net
United States
Over 5 years using the app
Intuit Mailchimp replied December 4, 2024

Hey there! We're sorry about the experience thus far and we want to help where possible. Email mc-shopifysupport@intuit.com and our team can help further. If you've already emailed our team, update your review with the ticket number and we'll make sure it's looked into.

January 30, 2025

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.

CheapLubes.com
United States
Almost 6 years using the app
December 4, 2024

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Rich Mountain Fiber Co
United States
Over 1 year using the app
January 14, 2025

Dean was incredibly helpful in resolving the issue I encountered with the pop-up window at my store www.ZKoriginal.com. Thank you so much!

ZKoriginal
United States
Over 2 years using the app
February 19, 2025

Rafael was very helpful and thorough. He checked on my issues internally and followed up with a resolution, quick response and easy to communicate with.

Cerato Fragrances
United States
6 months using the app