Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

February 19, 2025

Lori, thank you for your support. Very kind and helpful.

KMB shoes
Spain
Over 4 years using the app
January 27, 2025

I got an answer quickly and it actually solved the problem!

all3sports
United States
Over 5 years using the app
February 26, 2025

CLARISSE agreed to solve my issue that was quite technical and passed it onto the second line support team, she kept me updated on their progress via email

Autobrite Direct LTD
United Kingdom
8 months using the app
February 26, 2025

I encountered an issue with my plan, but Troy was quick and supportive in resolving it!

Seaforest Store
Malaysia
About 3 years using the app
December 3, 2024

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very ...

NeuYear.net
United States
Over 5 years using the app
Intuit Mailchimp replied December 4, 2024

Hey there! We're sorry about the experience thus far and we want to help where possible. Email mc-shopifysupport@intuit.com and our team can help further. If you've already ...

December 11, 2024

Rafael was amazing and helped me through my issue and we got it to work!

New Age Performance Inc.
Canada
About 5 years using the app
February 13, 2025

Dean helped me fix my Shopify integration issues quickly and easily

The Flamewoven Alchemist
United States
7 months using the app
January 30, 2025

Clarisse was a big help. Have not had any problems with this integration yet whatsoever.

SEITA US
United States
3 months using the app
February 13, 2025

Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.

The Orchard
United States
8 months using the app
January 10, 2025

Works fine. The dashboarding of Mailchimp is more clear then Shopify to me :-)

SuccesPlanner DE
Belgium
3 months using the app