Reviews (673)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

December 27, 2024

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

SHAKA
Netherlands
About 1 month using the app
February 18, 2025

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

American Garage Door, Inc.
United States
2 months using the app
January 15, 2025

I love Mailchimp, never had any issues for a beginner like me so easy to use!

HarrietsImagination
United Kingdom
About 1 month using the app
January 28, 2025

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.

The Boulder Tea Company
United States
About 1 month using the app
January 23, 2025

I had a great experience working with Clarisse. She was incredibly helpful in setting up newsletter notifications for my Shopify store. Clarisse was knowledgeable, patient and guided me through the process seamlessly. Her support made the set up easy and efficient. I truly appreciate her professionalism and would highly recommend her assistant to others!

Purple Life
United States
6 days using the app
December 13, 2024

We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.

Lumos Sleep
United States
10 months using the app
February 12, 2025

got help very quick and efficient - thank you Karol!!

MANI
Austria
8 months using the app
February 14, 2025

UI could be more intuitive. David was great help in navigating me through it though.

Angela Fabbri Fine Art
United States
About 2 years using the app
Intuit Mailchimp replied February 19, 2025

Thank you for the feedback! We'll ensure this is passed along to our developers.

January 6, 2025

Dean was very knowledgeable and answered all my questions with the information I needed to accomplish my goals.

ChurchGear
United States
11 months using the app
December 11, 2024

quick fix to my problem

Susan Stone
United States
Over 4 years using the app