Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

February 18, 2025

Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.

American Garage Door, Inc.
United States
2 months using the app
January 30, 2025

Clarisse was invaluable in assisting me with a few issues. Very nice and prompt.

CheapLubes.com
United States
Almost 6 years using the app
January 28, 2025

I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far ...

The Boulder Tea Company
United States
About 1 month using the app
January 14, 2025

Dean was incredibly helpful in resolving the issue I encountered with the pop-up window at my store www.ZKoriginal.com. Thank you so much!

ZKoriginal
United States
Over 2 years using the app
December 4, 2024

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Rich Mountain Fiber Co
United States
Over 1 year using the app
February 19, 2025

Rafael was very helpful and thorough. He checked on my issues internally and followed up with a resolution, quick response and easy to communicate with.

Cerato Fragrances
United States
6 months using the app
February 14, 2025

UI could be more intuitive. David was great help in navigating me through it though.

Angela Fabbri Fine Art
United States
About 2 years using the app
Intuit Mailchimp replied February 19, 2025

Thank you for the feedback! We'll ensure this is passed along to our developers.

December 27, 2024

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

SHAKA
Netherlands
About 1 month using the app
January 15, 2025

I love Mailchimp, never had any issues for a beginner like me so easy to use!

HarrietsImagination
United Kingdom
About 1 month using the app
February 28, 2025

Thank you Troy for your help. Super helpful. Much appreciated!

AMNIKI
United Kingdom
12 months using the app