Shopify Marketplace Connect

I have been using a different app for a number of years and just made the switch. So far they have been excellent. Way better and faster customer service and helping me learn how to fix problems myself. Keep up the great work!

** Update 9/22/2023 I will say that it has been a struggle with the transition to your new app from what you had set up before. It seemed like you may have launched before you were 100% ready but things are improving with many new features that are starting to work. Your support team are all great! They respond t messages quickly and are always willing to help us get listings corrected! SUCH A GREAT TEAM, THANK YOU!

**Update. I have had to change my review over a couple of missing features. Great app but is very cumbersome when comes to inventory management and keeping offers going with FBA/FBM. This is a manual process per sku. If you have a large inventory kept in multiple places this might not be the app for you. They need to update some features and this app will be the tops. Still very helpful customer care though!

** 8/17/23 I am now updating again. With there switch over to the new "shopify connect" this app is not ready for us to use! There are many missing features from the app as it was before and new features like there MCF turn off by themselves. This screwed my inventory right up! You should not BETA test apps on your customers! Also there UI is very different not working they way it should. Please get this fixed.

I would recommend avoiding there new app if you can until they get the bugs out!

One final amendment. The staff helping at Codisto is terrific. Keeping one point off since the niche I am in does not show all the details that can be entered on eBay and it is likely that the account is losing some sales due to that. There are a number of options to be filled out if on the site that help items to come up in search that simply aren't there in the software used by Codisto. Overall, once the system is learned it does what it is supposed to do.

Amending this from two to three stars. As soon as I left this review I received a phone call from a shift leader at Codisto. He offered to help me, which he just did through a teams meeting. He was able to see why I was so frustrated at the time it took to list anything and the fact that inventory levels were not updating from Shopify to eBay. He found a solution that he is still implementing. I am hopeful it will work and that I will be amending this higher. Their help, I must say, is very good. ------------------------------- I trialed this. I really wanted to like it. I switched to it from the soon to be retired eBay channel. The help is good so I didn't give it a 1, but the execution of the product not so much. Also, related to the help, they ask you to leave a five star review on the app store almost every time you interact with them so take all the highly rated reviews with a grain of salt. My items didn't pull into eBay correctly which means I was going through one by one to see if they were truly linked correctly or not. I figured one time issue and I could deal, but it would have cost me many hours of extra work. I had to end items on eBay and re-add them. Items are extremely slow to list from one platform to another. My final straw was seeing an item on eBay that I knew had sold previously that day. It had been five hours already and there was no update to inventory. I need something more responsive for inventory levels to avoid sell outs.

I'm changing my review. After many back and forwards with eBay and with the help of Market place connect support team we managed to get the eBay account live, it was far from easy however.

The issue was it was a new eBay account with only a couple of products being listed before. After installing the app I was trying to send up 50 products, this instantly flagged the account and it was closed with no recourse. So my advise would be to use this app with an established account not a new one, as, actually, it is a very powerful tool, so take it easy build the ebay business a little and then gently use the app by sending a few listings and making sure to use where possible the correct categories.

The App- it is very intuitive and works fine, listing up to both amazon and ebay with ease, syncing stock and prices effortlessly.

Support, Harryl in particular has been super helpful, they are on it to help resolve issues, long may it last.

Frustration points are related to amazon and eBay and how they operate their categories, for eBay the correct catagories do not always allow variations. Amazon sending up new product that has never been listed before, it can take some time to work through them so be prepared to spend some time on this.

I would recommend this app and the suport, however, be aware you will need to invest some quality time to learn it and get it right or there is a risk (especially with market place new accounts).

-- Original Review --

BE AWARE! This app has caused my eBay account to be permanently suspended for breaching eBay policies!

There were no issues at all until I used this app, at first i got a restriction 2 hours after using the app, got the account live again, waited 24 hours then used the app again to re-list the suspended items then 2 hours later I got my account permanently suspended. I am now in a fight with eBay to get the account back again.

This has cost me a crazy amount of time and money.

Hopefully someone will respond from the app, but there is something in the sync that is triggering eBay to automatically close seller account. NOTE my eBay account is newish but be very careful.

> On the plus side it is very easy to use and lists items in seconds.

-- End Original Review --