Reviews (1,912)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly praise the app for its exceptional customer support and problem-solving capabilities, noting the team's responsiveness and professionalism. They appreciate the app's ease of use in connecting with major marketplaces like eBay and Amazon, and its ability to save time by syncing products, inventory, and orders across platforms. The educational support provided also helps merchants effectively utilize the app, boosting their confidence and operational efficiency.
Refine
-
By rating
It's the best/easiest I've found to integrate large catalogues with marketplaces like eBay and Amazon. Customer support is excellent too, with minimal wait times and help with things like formulas, customisation etc. Once you're set up, it works seamlessly.
I was a bit confused during the set up so reached out to support, after a couple of emails the issue was quickly resolved, thanks Rain! The app is great as the mapping features make this app very versatile for my purposes.
Great app with outstanding support. Josh quickly helped resolve an issue, and our sales have grown significantly as a result.
Awful. Very hard to use. trying to get Amazon FBM orders to send through to Shopify for fulfilment. Been at it all afternoon. Doesn't work. Have to keep deleting and rebuilding products in shopify because you can't unlink.
Josh worked through a complicated issue with us and within a day or so helped provide a solution. The App is great even with a catalog of nearly 10k skus we provide to Amazon and eBay.
Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.
If there were an option to give negative stars, I would gladly do it.
This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable.
The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.
This app has gone from bad to worse. For $99 a month, it should at least work. Support doesn't listen. The app is defective. It causes significant issues with Amazon listings and Etsy. They will not fix it and the recommendations do not solve the problems. Very sad.
Excellent app. have been using it for a while now and makes life so much easier and reduces my admin time. Easy to set up and connect to ebay and orders flow seamlessly to shopify and to my shipping provider. I needed help from support when I made a change to my store that caused an issue in ebay and Carlos helped me out, working through my problem until we found what the cause was and I was able to resolve it.
Great service and a really happy customer here. Well done.
I tried using Marketplace Connect as a cost-saving alternative after previously relying on a custom API. Still, it has not been a solution for my most important need, connecting with the Target+ marketplace. After a year and a half of effort, there has been virtually no progress, and neither the app’s support team nor Target’s support seems to fully understand how to resolve the issues. It has been a genuinely frustrating experience. The app does work well with Walmart, eBay, and Etsy, but if your primary goal is seamless Target integration, this is not the tool for you. Save yourself the time and avoid the disappointment.