Reviews (2,062)

Overall rating
4.2
Counts per rating level
  • 82% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust multi-channel integration, enabling seamless inventory management across platforms like Etsy, eBay, and Amazon. They praise its user-friendly interface and effective customer support, which enhances online business operations. The app excels in processing orders and updating listings quickly, although its bulk editing feature could use improvement. Merchants appreciate the time savings and reduced effort in managing multiple marketplaces.

January 26, 2025

The recent update to "Marketplace connect" unfortunately has an unusable interface for my company, and we are forced to find another solution.

Elevate Cycling
United States
Over 2 years using the app
February 17, 2025

The customer support is great and this app is very helpful

Laura Milman New York
United States
Over 1 year using the app
February 14, 2025

Great product and great customer service. I have noticed that their only limitations tend to fall in line with the limits of the platforms they integrate. They are much better than our past integrator for Amazon! Customer service tends to have a good knowledge base and replies back within a reasonable time.

Calzuro
United States
Over 1 year using the app
February 11, 2025

After the first sync on tracking number failed, you can't re-sync. And there fore you lose that order and penalty on you.

Support is very bad and not willing to solve the problem. They only advise to change tracking and fulfill again, which I did. But they can't do anything about it.

A very bad app and support, be aware

BERNESS
United States
Over 1 year using the app
December 17, 2024

Their Support has become significantly worse recently, specifically "Adrian" who has repeatedly given incorrect advice which reads like it's coming from ChatGPT...

Dellonda
United Kingdom
Over 4 years using the app
February 1, 2025

Une usine à gaz ! Mon dieu que c'est mauvais, compliqué à utiliser et remplis de bug qui rendent la vie difficile !

La Boutique Des Infirmières
France
Over 1 year using the app
February 6, 2025

Straight Forward Connector app that allows you to connect amazon, Etsy, Walmart, and more. The support team is active and very helpful.

Wicked Misfit
United States
Over 1 year using the app
January 29, 2025

great app

Doctor Aromas
United States
Over 1 year using the app
February 18, 2025

Support is just awful. Since they were acquired by Shopify they blame everything on Shopify and close the case while acting rude. Then you have to reach out to Shopify support who are friendly and helpful, and confirm that it's a Marketplace Connect problem. Then you have to reach back out to MC with a case number from Shopify before they'll do anything.

Marketplace Connect has a lot of bugs and ...

Fencing Club
United States
About 1 year using the app
February 4, 2025

App. poco pratica interfaccia confusionale, la traduzione in lingua italiana ha funzionato fino ad ora e solo per quanto riguarda il menù e le impostazioni per quanto riguarda la pagina di modifica di un'inserzione a caso la lingua è stata sempre in inglese, ma adesso tutta l'app è solo in lingua inglese, la sincronizzazione degli ordini non sempre funziona per quanto riguarda la spedizione ...

casadellabicicletta.com
Italy
Over 1 year using the app
Shopify replied February 12, 2025

Grazie per il tuo feedback,

Ti abbiamo contattato direttamente per aiutarti a comprendere la tua lingua predefinita e in attesa di una risposta.

Nikki

Thanks for your ...