Reviews (1,784)

Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.

July 1, 2024

Great support staff. This app is very easy to use and set up and if you have issues their support staff is extremely helpful and take the time to walk you through everything to figure it out.

Minus33 Merino Wool Clothing
United States
Over 1 year using the app
June 21, 2024

Ian was amazing. I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. I am incredibly impressed and thankful for his persistence, knowledge and kindness. I hope to work with him again and again, he deserves a promotion!

Flycatcher Toys
United States
10 months using the app
July 4, 2024

This app is a huge time saver if you already have your products listed in Shopify and would like to have them on Amazon. The support I have received has always been prompt and efficient, extremely helpful in helping me get set up. I definitely recommend this app to anyone interested in saving time on re-listing. Being able to make edits in bulk to similar listings, especially adjusting prices to be different from those already on Shopify is great bonus for me. It took a bit of getting used to at first, but generally speaking, until those orders start coming in, getting things started here has been an efficient and productive move for my business!

sunvibezshop
Canada
26 days using the app
June 2, 2024

Wonderful app. It saves so much time. Pushing listings to eBay used to be a daunting task. We love the fact that we can have different listing templates, map attributes, and inject Metafields into listing titles for example. Keep up the good work and keep adding more marketplaces! Support is super quick to respond. We could not have asked for a better omnichannel app and great support.

Trovelle
United States
10 months using the app
June 26, 2024

I recently experienced a connection issue with eBay, but the support team was incredibly responsive and effective in resolving the problem. Their professionalism and dedication to customer satisfaction were evident throughout the process. Thank you for your excellent service!

j-Grab Mall
Japan
Over 2 years using the app
June 8, 2024

It's been over 2months Since I asked for help to get my listings synced to Amazon. It's unfortunate I wasn't able to get the help I needed and was told that this is a Self- Service app. Well, indeed. So we worked it out ourselves with some workaround and asked you guys to have my Amazon GTIN exemption enabled and you did, so thanks! Finally we were able to get our listings synced to Amazon.

I would like to thank Jeff Avila who has been there for me from the time I needed an assistance, we know he did his part and we appreciate it all. Thanks Jeff!!

PWC Super Rack
United States
3 months using the app
May 2, 2024

GREAT APP!, Had a slight issue where the app wasnt syncing (Probably our fault!) Adrian solved this within 2mins! - 10 previous orders imported instantly into shopify! AMAZING customer service and speed of response! @ Adrian, if you ever want some sweets please order at sweetieshoppie.co.uk using discount code welcome10 at the checkout!

The Sweetie Shoppie
United Kingdom
8 months using the app
July 3, 2024

customer service helped me with any questions and assistance I needed since I'm not the best with technology! easy and fast!

Original 151 x Nani!?
United States
Over 1 year using the app
May 5, 2024

Great app once I got my head around how it worked, I can now easily list from shopify to eBay to bring in extra orders with little hassle. Thank you

Cupsie's Creations
United Kingdom
8 months using the app
July 8, 2024

After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.

My Harmony Tree
United States
Over 1 year using the app
Shopify replied July 9, 2024

Thanks for your feedback,

We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself.

For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store.

The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated.

We have reached out directly to further discuss.

Nikki