Shopify Marketplace Connect

Very easy set-up for all marketplaces. I was able to begin selling on Walmart and eBay within 24 hours. Live chat support is always available and super helpful to guide through set-up issues. Highly recommend this app!

Short review: App is slow, buggy, and may lead to your eBay account and Walmart account being suspended. Avoid this app.

Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our account is now on a warning to get the seller rating up due to all of the cancellations we've had to do since using this app. It has constant sync issues with our Shopify inventory. If we sell something in store? It may take days, if ever (seriously) for it to update on our eBay store. Naturally this leads to regularly overselling items.

That's after you can get past the VERY slow UI on Marketplace Connect's end for setting things up. The Walmart connection is even slower to navigate, but at least, so far, that sync is stable. To their credit, they have improved the navigation on the eBay side some since we started using it, and I suspect a large part of their issue is that they just are not optimized for stores such as ours with hundreds of thousands of SKU's.

We've regularly provided support with updates on oversells and sync issues. They are always very fast to respond (kudos to the 1st level support group!). But they never have answers. We have zero communication from them other than when we send over a new example. No updates what-so-ever. After months. So when we do ask for an update on the underlying issue, 1st level support says the ticket is still with the engineering team and there is no further update to provide.

I feel like we've given support ample time to fix their issues, or at least *COMMUNICATE* with us on a regular basis to know what to expect. We've had to put our eBay account into vacation mode at this point and seek alternative options.

Edit: It's been well over a month and we've since found a different app from the eBay sync (Lionz) where all is working smoothly. In that month, the Marketplace Connect support has had one single response to our long open ticket. It was a promise from one of their developers that they would be looking into our ticket further, and that they would stay in touch. Not a word since then. So for anyone having similar issues, please check out Lionz instead. They are eBay sync only for now, but actually work well for that portion.

Second edit:

We continued using Marketplace Connect to sync with Walmart. It worked for a few months, but now sadly suffers from all of the same issues we ran into with the eBay connection. Items sold in store do not get removed from Walmart, leading to oversells days, weeks, even months later. App support is not helpful. They just thank us for the bug report submissions, but nothing gets fixed or communicated beyond that. So we are divesting ourselves entirely from this app and moving on.

Had a problem fixed in less than 2min, well worth having this app!

Russ helped me a lot with listing my products on Ebay , he's awesome.

Be careful, this app doesn’t restock items after order cancellation. With each cancellation, you’ll accumulate physical stock that won’t be reflected on the website. We are increasingly considering making something else the primary source of inventory instead of Shopify, as it has too many inconveniences.

Excellent support and overall performance, app is much better than competitors

I'm excited to see how we can transition our Target Plus catalog to the app. It looks pretty simple -- much more simple than the connecter we are currently using.

Adrian gave kind and full support. I satisfied it!

super schnelles Service

Great support when i had an issue today - Joy escalated and resolved this issue very quickly wgich is so important when communicating fulfilment times back to Amazon