Reviews (1,964)

Overall rating
4.3
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, ease of use, and efficient multi-channel integration. Customer support, particularly staff members like Adrian, Joy, and Mariel, are frequently commended for their prompt and effective assistance. The app is appreciated for its straightforward setup and user-friendly interface, which facilitates easy syncing of products across major marketplaces such as eBay, Amazon, and Walmart. It also offers robust inventory management that helps prevent overselling by maintaining accurate inventory levels across all platforms. Merchants value the time-saving benefits of managing orders and inventory from a single platform, which enhances operational efficiency and streamlines multi-channel selling.

August 7, 2023

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Ex Libris Used Books
United States
9 months using the app
June 21, 2022

Way to buggy for amazon, google and ebay. Take forever to figure out issues while we are loosing sales.

Freestyleshop
United States
8 months using the app
Shopify replied June 28, 2022

Thank you for your feedback,
We have reached out with solutions for Google and understand your frustration, sometimes this is out of our hands and determined by the Sales Channel.

Nikki

Edited October 7, 2022

*In response to the reply, Codisto seems to have a Donald Trump culture of blame everyone else but say they dont wish to enter the blame game. Again they maybe quick to reply but thats the only positive thing I can add. Awful just awful. Seemed to do the job for Amazon FBM on a small scale, appalling for ebay. Support team maybe be quick to reply but do not seem to understand how eBay works, they spend more time arguing points that do not matter rather than deal with the issues. Their 'fix' destroyed sales, their 'refix' completely shot a six figure turnover ebay shop. Perhaps I'm really unlucky but Codisto doesnt seem fit for purpose .

Hook & Slice
United Kingdom
8 months using the app
Shopify replied October 7, 2022

Thanks for your feedback,
In this case there has been an ebay account issue. We are working with you to resolve this.

Nikki

Edited January 7, 2024

App ignores the settings you chose. They work for a while but randomly reset.

Chilly Chiles
Canada
7 months using the app
Shopify replied January 9, 2024

Thanks for your feedback,

We have attempted to reach out a couple of times to organise a google meet to walk through the issues you are experiencing. We would love the opportunity to further understand your issues. We are available 24/7, please reach out anytime.

Nikki

December 25, 2022

ein Haufen Inkompetenter.
7 Monate, um ein Problem zu lösen, ohne Erfolg.
Ich habe praktisch 7 Monate bezahlt, ohne das Programm nutzen zu können

MarcyFashion
Germany
7 months using the app
Shopify replied January 4, 2023

Thank you for your feedback

We can see from previous tickets that your eBay account link is broken, we had offered to fix this but your authorization token needed to be renewed. We reached out to you in August and awaited confirmation so we could proceed. Unfortunately we didn't get in touch further to confirm this.

This could be a very simple solution if you were to re-authorize your eBay token.

Nikki

May 9, 2023

I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold.

Very frustrating and upsetting

Idea to Adorn by Cassy
United Kingdom
7 months using the app
Shopify replied May 9, 2023

Thanks for your feedback,
We have reviewed the communication between the support team and yourself. We have reached out directly to go through this in more detail.
We would always ask for examples to aid our investigation.

Nikki

April 20, 2024

Die App ist nicht wirklich zu empfehlen, sie ist sehr langsam und übermitteln von den ausgewählten Produkten willkürlich irgendwelche. Manchmal von 100 ausgewählten gar kein, manchmal 10 manchmal alle. Es werde auch keine Fehler angezeigt.

Stil-Ambiente
Germany
About 6 hours using the app
August 10, 2023

I have had the app in my shop and linked to Ebay for two days. My shop has been around for 2 years. As of today, my shop is blocked! I have not yet received a reply from support. I cannot recommend this app.

bottle of water
Germany
7 months using the app
Shopify replied August 14, 2023

Thank you for your feedback,
We have reached out to you as we do not have any correspondence from you? There are many reasons why your ebay store maybe be blocked and we would like to assist.

Nikki

August 26, 2023

This app does not work, and very very slow app. I tried to list on amazon and Walmart it will not list. Will not link eather errors errors and errors.

onestopsoccer.com
United States
6 months using the app
Shopify replied August 29, 2023

Thanks for your feedback.
We have reached out directly with a response to your query and offered an onboarding for further assistance.

Nikki

October 25, 2018

This app is horrible!! Its soooo slow and the statuses don't make any sense. The guide to the statuses is not in sync with what you see and they are far from specific. There is no clear update/insert/edit settings to manage how to push the changes. Less than 10% of my listings got posted and created a lot of errors, the most annoying one being, it pushes product variants as seperate listings without the variant info, so now if i have a tshirt in 5 sizes, there's 5 listings instead of 1 with size options and the size options isn't even mentioned on the listings, so I guess the shopper is just supposed to guess? This really sucks! I want my money back.

Masala Pop Store
United States
6 months using the app
Shopify replied March 12, 2019

Thank you for leaving a review and sorry to hear you had a poor experience. If we may offer some comments that may help:

Amazon do not allow creation of variation listings if the data contained in the variation products inside Shopify is inconsistent e.g. Brand has different values. To fix you need to cleanse the data in Shopify first then relist.

Amazon will return errors if the product data in Shopify isn't sufficient to create listings e.g. missing UPC/EAN data.

We believe the statuses are logical and correctly reflect Amazon sync status. Your report of slowness is surprising to hear about - it's very rare for us to receive this kind of feedback.

Having said all this, it's our job to make you easily understand how to use the product and feel comfortable doing so and unfortunately your experience suggests we failed this time in that regard. We will review our in app messaging, support responses and help articles in order to meet our commitment of constantly improving our communication and product feedback.

Apologies we weren't able to meet your expectations this time.