Reviews (1,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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Mark took his time and walked me through each step until it was complete. I appreciate that!
The customer service is really good and is always there to help you out. This app is 100% recommended!
The easiest way to list your inventory across the marketplaces. Also, the customer support is super helpful.
It does not respect inventory rules or quantity. I keep getting orders for items that have been sold out or that are in locations that do not support online store selling. I have tried getting a solution from their support team and have waited for 3 months for a solution and they have stopped replying to me. I am a software engineer and understand why the inventory system is failing, and have explained to them in detail the use cases how to fix this. They have yet to get back to me since January. @Shopify can you find a better partner to fulfill marketplace connections or develop it yourselves?
Thanks for your feedback,
We agree the timing has not been as expected and have reached out for new examples of this issue. We kindly await your response.
Nikki
Quick response from support. Easy, streamlined experience that saves a ton of time getting items listed and sync'd on multiple platforms.
Best support i never had
Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.
Thanks for your feedback,
We have reached out to further discuss these issues, we would love to hear from you and assist in finding a solution.
Nikki
Thanks for your help today in listing my products in the Shopify Marketplace Connect.
Defiantly install this app before you create your products on Amazon or other marketplaces if you have not already done so. It makes creating listings so much easier than going through for example AMZ marketplace app.
Customer service reached out to me shortly after we installed the app and asked if we needed help onboarding or if we had any questions. I had lots and they scheduled a call and walked me through all of it.
My overall experience with the app isn't great as I'm not finding it very user friendly and guides on how to use it aren't visible. However I've just had a positive customer service experience with Lou via email- she was very helpful, answered all my questions and provided links to further information I need. Her responses were prompt too.