Reviews (1,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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This app really helps us control and keep track of our inventory between online platforms and our physical store.
Thanks for your review!
We do pride ourselves on Inventory being synced in 100% real-time between your online store and your ecommerce platform. Glad to have you on board 😎
Nikki
Great app; it is quite challenging to use but the great support from the team is very prompt and fast.
Thanks for your review! 🙂
We're happy you love our app and understand the challenges. Glad our Customer Service team were able to support you promptly.
Please reach out any time, available 24/7
Nikki
Great app. Really simplifies everything for the users. I have had to contact support and they were straight away there helping and you get to chat with a real person! Not some silly bot.
Thanks for your review!
Great to hear you love the app's simplicity! Answer Bots are ok for simple questions, but when you need a comprehensive answer our agents are always available :)
Nikki
Didn't work for me.
1- Product linking was inaccurate more often than not. This was the case, even though I only linked such products marked with 'high confidence'. Orders with wrongly linked products could not be altered.
2- Repeat customers were not recognized due to alternate naming and I had to manually link such customers each time.
3- Fulfillment would not translate back into the eBay platform.
The App might work for you if you are setting up a new store and intend to push the products to various platforms.
For me, this App has created more problems for me than it solved. Support seemed not keen. So I deleted the App on my part, hoping that this will solve my problems. Particularly disappointed.
Thank you for your feedback,
We have reached out multiple times to address the points you have noted but have not received a response.
Nikki
i asked for the help and i got it russ was amazing he helped me set up my account made sure everything was posting. PERFECT APP FOR SHOPIFY
Thanks for your review!
Russ will be thrilled 😎 Great to hear your experience was a positive one!
Please reach out anytime!
Nikki
Great help from customer service! They are super knowledgeable and really love to help! best customer service ever!
Thanks for your review!
We do love to help 😍 And we are available 24/7, please reach out anytime!
Nikki
Great support 24/7. Really helped us setup. Excellent app for connecting Amazon and eBay to your Shopify store
the app is super useful and affordable, and exceptional customer support The most important marketplaces can be managed from a single dashboard.
Wow, great review!
You have said it all for us 😁 Super useful, affordable and exceptional support!
Please reach out anytime!
Nikki
Spent 2 hours on chat to find out why the app dropped my prices on ebay without me making any changes to the settings, consequently I am out of pocket by about 250 euros due to sales taking place at the reduced prices. And they say they cannot see why it happened but it must be beacuse I instructed the app to do it, when I had not even been on the app.
Thanks for your feedback,
All of your email addresses have now been corrected. You can reach out directly to me as advised if you do not feel you are receiving the highest level of support.
Nikki
Excellent so far. Helpful, friendly and polite support team, great functionality and a great price. Can't really ask for much more!