Shopify Marketplace Connect

easy to use once you get used to the "excel style" layout. for the most part the app syncs and lists things superbly and would recommend.

for the price, the pros outweigh the couple annoying cons that we've experienced thus far.

I want to love this app and it's support but I can't. Got it so I could link it to ebay and on the surface it does what you need it to but then you end up with items being set to sell 16% more on ebay and it ends up being sold for less or quantities appearing that you didn't alter or buy in at the number. Support kinda blames you for how you set up your settings but when you question it you get irrelevant responses, even when you try to explain in detail, the issues you are getting. Everything is done by email so takes ages to ping back and forth when chat or a call would be more suffice, especially when you have been dealing with an issue for long periods of time and you get the feeling they know what the issue is but can't resolve it. It would be nice to be left feeling listened to and be supported through your problems but you feel left in limbo being asked to comb through the thousand products to find similar issues that don't flag up until they are sold.

Very frustrating and upsetting

Works a lot better now the app follows Shopify design guidelines. The new pricing structure is a lot clearer.

There are a few things which could use some improvement.

---Amazon---
1. Variants are too dependent on their parent for key information.

Amazon treats each variant as a stand-alone product. When sending listing information for variants there is not enough flexibility to alter specific attributes for each child.

Example: Item Package Quantity is set on a parent level. However, our variations include 'pack sizes' offering a discount when ordering multiple items. It would be preferred to set this attribute on a variant level.

Another example: Bullet points are set on a parent level. For variants like 'StyleName' we may want to enter unique bullet points at a variant level to highlight key features of that specific variant.

2. Variations can only be mapped to the exact value & layout from Shopify.

For some of our products, we need to map variation values to specific amazon friendly values. For example: 'ItemPackageQuantity-Color' variation. In our store, we call the value 'Blue / Pack of 1'. However, Amazon requires '1 / Blue'. The only way to achieve this is to reorder the variations in Shopify and change all the values to Amazon-friendly ones.

This was done very well in Amazon by Codisto. You simply entered the variation values on each child before creating the variation. I don't know why the app is trying to map from Shopify. It's more complicated than it needs to be and causes issues. Just let us enter the values manually on a child level.

-- eBay --
1. Variation problems

eBay does not allow a variation layout to be changed once the listing is created. This causes problems when you need to rearrange values to meet Amazon's guidelines. This would be solved if we could manually map the Amazon values as mentioned above.

Or even better, if eBay variations could be joined together under one variation heading.

For example:
Variation Name: 'Choose Options:'
Values: 'Pack of 1 / Blue', 'Pack of 2 / Red'.

Many other integrations offer this to prevent eBay errors when adding or removing variations.

-- Bulk Edit --
1. There is no way to bulk edit to 'blank'. Sometimes I'd like to simply unset a value. Not all values are required by Amazon.

2. Sometimes I would like to override mapping on a specific value on a specific product without having to unmap every product. Instead of a strict 'map to value', could there be a 'default to value'.

3. Coloured Columns: The colours on Codisto were helpful to find the right column, especially when you are working with so many of them. Setting column colours is something that should be available across Shopify.

4. Bulk editing variant. There is currently no way to bulk edit variants. This means you have to painstakingly click through each one to check values and alter them. Which is made worse by my next point.

-- General --

1. The loading times are quite slow between pages. This means when you are working on your entire catalogue you spend more time loading pages than making edits. Especially on variants. This would be much improved if variants could be bulk edited.

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Overall, I'm looking forward to seeing how the app improves now it's part of Shopify. I just hope that the customer service live chat remains funded as it's really fast and helpful. Additionally, I'm really hoping this doesn't become another third-party marketplace app which Shopify discontinues.

Support is wonderful. Very explanatory. I totally love the experience and opportunity to work with them!

Pretty good app.

Pros: When your FBM order fulfills in Shopify, it notifies Amazon and fulfills on Amazon on autopilot.

Cons: You have to manually "send" the order from Codisto to Shopify for your FBM orders. (you can choose to auto send everything, but then all your FBA orders would flood your store).

Jason D is the man. Super helpful and knowledgeable. They are always very quick and respond in a professional manner while providing great service.

Very quick to setup, updates to eBay were near instant. Still quite a new user but very impressed with this app all round. Support so far seems very good too, very quick to respond and nice clear explanations.

I have been meaning to write a review. The app is great and really simplifies the transfer of your products from Shopify to amazon. It can get a little interesting when trying to set up variants but any issues I have has been resolved with their exceptional customer support. I think its more of a glitch on the amazon side, but who knows! I would like to point out that I received amazing customer support from Ronel ! He knows the system really well. For improvements, I have a couple of suggestions. 1) it would be great if we can just copy over our library from .ca to .com and vice versa.
2) it would be great if you can import the description and bullet points from shopify product catalogue. it would save so much time.

I had a few problems in the beginning but Ronel was more than helpful. He walked me through everything so I understood exactly how to use the app properly and make sure my products were connected with the correct information. I really appreciated all the time he gave me and I feel confident that this was the right choice. Thanks!!

Great APP so much better than M2epro, will recommend it to all. Really good and fast support. Thanks