Reviews (1,784)

Overall rating
4.3
Counts per rating level
  • 84% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.

May 8, 2024

Adrian helped me solve a lot of problems that I just missed on my own, helped me get to the bottom of the problem while solving small tasks on the side not even directly connected to app or integrations. When everything was sorted out my listings synced from Shopify to Ebay with ease, highly recommend!

Latvian Candles
Latvia
3 months using the app
June 26, 2024

Such a fantastic app and great customer service. Everyone is highly responsive and are always able to solve any issue right away!

Could not have asked for a better tool!

Mintink Trading Cards & Live Experience
Canada
About 1 month using the app
July 10, 2024

Brilliant App opening up additional markets and increasing revenue. Carlos was amazing (and very patient) helping me get my first item listed on Ebay. Not once did he blame it on user error when it very clearly was :)

Tor's Story
United Kingdom
3 months using the app
May 3, 2024

Adrian is the best!!! He made my day by fix the issue with eBay! Thank you, Adrian!

Spitalfields Crypt Trust
United Kingdom
Almost 3 years using the app
May 6, 2024

I use Shopify Marketplace Connect to sync my inventory to Walmart, Amazon & eBay. It has done a fantastic job updating stock quantity and pricing updates preventing any unnecessary Out-Of-Stock sales. The ability to choose which platforms to sync with different pricing options is paramount.

Cove Toy House
United States
8 months using the app
June 26, 2024

Mariel R. was fantastic help with fixing my issue when it came to linking my products to Amazon and understanding how the app works. Its reps like those that give this app the praises it gets. Feel confident knowing that if i have any more problems (which i hope not) that good customer serivce reps like mariel will be there to help. 5 stars all the way.

AC Construction Depot
United States
18 days using the app
June 2, 2024

I recently had an excellent experience with support team. They were incredibly helpful and resolved my issue quickly. From the moment I reached out, the response time was impressively fast.

traitvis
United States
5 months using the app
Edited May 15, 2024

I was exporting 7 of my products to my Etsy shop from my shopify store and I got in touch for some help because the process of the export was taking longer than it should.

I got in touch with 3 different advisors over a week time and they tried to help and told me me what to do and said it will work but, I could not get any success and so I tried to reach out again for help and thankfully I got Mary Grace.

Mary Grace was just amazing, professional, helpful and patient. She did her job properly.

Mary Grace notice exactly what I was saying i.e the process is taking too long which was over a week by now. Mary Grace did not do what her other work colleagues did by saying to me I must wait for the process to published.

Mary Grace grace saw it was taking long and did the necessary steps she was trained for and, that is she look on her end to see what is the issue and in no time she spotted what was wrong and solved the issue.

I just dont understand why the other 3 advisors could not see and do what Mary Grace did and, it is so frustrating to know I have to wait a week for the issue to solve. Everyday checking and looking that my products and they are all stuck on publishing and it is no fun but, a complete headache.

Mary Grace I just want to thank you so much for what you did for me. You are truly an amazing, hardworking, thoughtful and helpful person. I have no doubt you will continue to give such wonderful service.

Mary Grace has taken the time to wait for the completion to be finish and has continued to monitor the process for me and to let me know when the products are all exported.

Thank you so much for your help Joy V.

DKS Natural Products
United Kingdom
About 1 month using the app
May 25, 2024

This is such a fabulous app. The support is amazing. Once you get you head around what to publish and how to categorise your products for Amazon, etsy etc it is fabulous and automatically publishes when you change your product listing.

More Than Charms
Australia
About 1 month using the app
Edited July 12, 2024

Works fine for ebay but not Amazon. I've been put through the wringer with this company and have been with them for 12 months so it's not a knee jerk reaction but MarketPlace Connect simply does not do what it says.

I keep being told developers are looking into it but it's not solved. I don't believe they have the technical skills because simple listings do not sync with Amazon and are stuck in publishing mode. I've waited 2 months for this to be sorted but run out of patience. I absolutely do not recommend this app for Amazon syncing.

Leaf Culture
United Kingdom
About 1 year using the app