Reviews (1,886)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its customer service, ease of use, and effective multi-marketplace management. They appreciate the responsive support team and user-friendly interface that simplifies syncing products across platforms like eBay, Amazon, and Walmart. Features such as robust inventory management and bulk editing are noted for preventing overselling and easing the management of multiple listings. It is recognized for its seamless integration with Shopify and enhancing online sales management.
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Every time I contact Marketplace Connect support, they answer my questions and help me get my issue resolved pretty quickly. Great resource for newbies like me!
Support is good and the app connects well to most marketplaces except for eBay which is a nightmare. I wish there was an easier way to disconnect incorrectly linked products rather than wait a few days for support to do it.
I'm just getting started with this and so far it has been very easy to use. I already had listings on Amazon so this app just linked them all up and I was good to go. It definitely helped that my Amazon listings were already well set-up and established, but I did push one listing to eBay (where there were none) and that was pretty simple too. Needed some questions answered and Dom answered them very quickly. Great support.
After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours of work.
Thanks for your feedback,
We want to clarify that Marketplace Connect is designed to update inventory in Shopify when there is a quantity change in Shopify itself.
For orders placed directly on Amazon, the inventory update on Shopify requires the order to be synced to your store.
The inventory decrement is triggered by the action of pushing the order to Shopify, ensuring that all sales channels are accurately updated.
We have reached out directly to further discuss.
Nikki
I recently experienced a connection issue with eBay, but the support team was incredibly responsive and effective in resolving the problem. Their professionalism and dedication to customer satisfaction were evident throughout the process. Thank you for your excellent service!
Mark from customer service was fantastic in helping me with the setup issues I had. Cannot be more satisfy with the turn around response and the level of professionalism he demonstrated. Thank you.
After struggling with errors we were getting for ebay, Harryl quickly supported us though a call to ensure we cleared all our questions and the existing errors that our products had. Extremely satisfied with how Harryl was super friendly and helpful and didn't give up on helping until the outcome was positive. I highly recommend the app.
Thanks for your review!
We are here 24/7 to support, please reach out anytime!
Nikki
customer service helped me with any questions and assistance I needed since I'm not the best with technology! easy and fast!
Very efficient, kind, and professional agent with patience and diligence on their work ethic.
Ian was amazing. I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. I am incredibly impressed and thankful for his persistence, knowledge and kindness. I hope to work with him again and again, he deserves a promotion!