Reviews (1,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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You know it's funny we get asked to submit these positive reviews to represent the entire company when in reality we deal with individuals. For me, this individual was Jeff Avila who was an amazing help despite not being able to solve all the problems I had BEAUSE THEY WERE OUTSIDE OF HIS CONTROL AND INSTEAD WERE PART OF ANOTHER COMPANY. I emphasize this because it's easy to place blame on the first person we come across, when more often the situation is much more complicated. My problems didn't get fixed, but I do feel much better and much more confident that I'm heading down the correct path with an unrelated platform to get my issues addressed and that's all thanks to Jeff, and the team. Thank you, Jeff!
Great support! They immediately helped me to re-authorize ebay with codisto and everything worked out fine! Also the app works pretty simple, its a great way to receive orders in from marketplaces to shopify.
Great support from their live chat and email support. They helped me to fix the issues very quick.
Managing our eBay store with Shopify was made easier with the Marketplace Connect app. Support from Mark was excellent when we required assistance.
Ich hatte Anfangs einige Probleme, jedoch war der Support sehr hilfreich, die App funktioniert sonst sehr gut!
eccelent service
Generally, it's a great app, but I often find myself needing live chat support, which is amazing. They usually fix things asap, but I'd prefer to watch some videos of how to do x without interacting with someone, which can be time-consuming. e.g. I want to work on things later in the day and they can be offline then you need to wait until tomorrow to interact again.
Russ has been our life saver. Extremely happy with his help. Tons and Tons of thanks, mate.
Horrible Experience in transitioning from Codisto to Marketplace Connect. Without ANY warning, the app stops working. Just found out through a random routine check. Support agent only half-reads my messages, gives out wrong information with high confidence which does not fix the issue at all, and promptly goes offline to not be reached again. Overall, not trustworthy.
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Nikki
We're very happy with the Shopify Marketplace Connect app! It's so convenient to link our inventory to other marketplaces. And while there's a learning curve, this is due to the other marketplaces having so many customizable fields. I especially love that we can quite easily add a price premium on other marketplaces (to cover their transaction fees). And the customer support for this app is excellent! They helped me solve the initial "pain points" - now I feel like a pro with this app! Thank you!!