Reviews (1,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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Great customer service! I was having an issue listing a problem and agent, Dale, helped me till I got it listed. Helped for nearly 3 hours. Great experience
Tried this app and looked all easy so far. Tech support are the best in town helped me in all issues I had and also they assist with a screenshot for better understanding.
thanks to Tom for his prompt assistance :)
Its super easy to setup.
Great app that will save you a lot of time if you want to connect to Amazon. Great customer service!
Thanks Joy,
We had many issues to sync our products to our Ebay account.
Thanks to you it looks so simple now.
Buggy
STAY AWAY STAY FAR AWAY The Staff is great because the program is terrible. This is by no means an integration.
The status notification on whether your item is published or not is misleading and will say your item is Active on Amazon when in fact it's not and vice versa, status will show you it's not active or published when it actually is. So you never know if the app is working correctly. The app causes so many errors that things don't get published on Amazon. I can't believe that Shopify would endorse a company like this. You are much better off not integrating and listing directly on Amazon because this APP will do nothing but mess up your Amazon account and wast your valuable time.
Great support from Jason D. Helped me with a reauthorization issue and everything is back up and syncing.
UPDATE 11/24/24: A bug in the program has erased all the Amazon product category mapping/settings out of nowhere that I spent a lot of time customizing, affecting all my listings that has been previously working. Still the same bug from my previous update.
UPDATE 11/20/23: It's been several days since a bug in the program that affects apparel products has caused all of my listings disconnect. None of my Amazon listings work.
REVIEW: Powerful app, great customer support, but very difficult to use and full of bugs that break the app and cost you hours.
I was very excited about using this app to list my clothing products on Amazon. Sometimes this has worked well, but the problem is how difficult it is to use and all the bugs that keep popping up breaking things. When trying to list, there is a lot of hidden information about fields the app doesn't tell you about. You are not really guided on what fields are required, what fields are hidden or visible between the single and bulk edit mode. It’s impossible to list without the help of customer support, but they are there to help you and do a good job.
Thanks for your feedback,
Amazon change, update and continually make it difficult for their merchants to list products. Our support team has extensive knowledge on most of the errors that Amazon returns and will always offer assistance until resolved.
We have reached out with solutions and listings are now active. We are available 24/7 if you require further support.
Nikki
I installed the app and it was daunting at first! I got in touch with them through their live chat and they helped me until i was up and running, thank you!!
Thanks for your review!
Great to hear we got you up and running :) The app is full of amazing features, please don't hesitate to reach out if you are unsure!
Nikki