Shopify Marketplace Connect

DO NOT USE THIS APP. We have had constant issues with this app and most recently with orders pulling through with a zero value on eBay and Amazon. Their support team have been absolutley awful and unhelpful. After contacting their support I was reassuraed the issue would be escalated but the support team have now just stopped resonding to me. After contacting support again I was told there was ...

App was working great, then they changed something forcing it to now send Walmart orders to Shopify with sale tax. According to their knowledge base and all documentation, it should not do this, because Walmart collects and pays tax.

So we are now stuck doing manual adjustments for tax on every order to ensure we don't double pay tax. The app has become unusable.

Tier 1 chat support acknowledge ...

Worst Support, Worst App, Lyn was not supportive at all. I was unable to list products on amazon. Contacted Supported and Still No Help, They asked for a document that doesn't even exist.

This app is unpredictable and support is spotty. They are clearly still developing this app. I have been using it since November for Ebay and Etsy and the app nearly caused my etsy shop to be suspended with the recent developments they made to it. It was resetting my supply listings to claiming they are handmade, by me, recently. This is a HUGE violation of etsy's number 1 policy and led to them ...

Can't seem to set mine up - either an issue with the asin or sku.

Great concept, just unfortunately doesn't work for me so will try the old fashioned way of manually adding the products to Amazon.

Short review: App is slow, buggy, and may lead to your eBay account and Walmart account being suspended. Avoid this app.

Detailed review: I hate to leave a 1 star review but need to express how frustrating our experience with Marketplace Connect support has been. We switched over to using this app months ago and got our eBay sync set up to our account we've been selling from since 1998. Our ...

After investigation we found out that our inventory with Amazon is not sync correctly. Contacted support and they said that they only update inventory when Shopify have quantity updated, but if order placed on Amazon directly then they don't update quantity on Shopify unless you turn on order sync as well. Now we have to process inventory count to fix quantity that wasn't updated, and it's hours ...

My experience with this app has been absolutely awful. If you still have Codisto, DO NOT move to Marketplace connect. I moved over 5 days ago and was told the transfer would be essentially be "seamless". I haven't had any active listings on Amazon since i.e. no sales. I've been on their Livechat twice a day every day, I keep on being assured that it's with their engineering team. No fix, no ...

If you are just getting started, don't use this app!!! It's a normal nightmare to sync it with Amazon and eBay if you haven't configured your products on Shopify (nobody will tell you that) - It's definitely not newbie recommended and not as straight forward as they want you to think it is.

Until today (23/08/2024) I haven't been able to send a single product from Shopify to Amazon - there's ...

Despite having 24/7 customer service available via chat, I am yet to receive any resolution to the issues I am facing. The responses I get are limited to a single email per day, either requesting additional information or stating that I will be updated on the progress. The core issue is a SKU mismatch on all the items. If you are trying to run a serious e-commerce business, this platform may not ...