Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its integration with various marketplaces, enabling management of listings, inventory, and orders in one place. They value the automatic syncing and customization of product details. However, some have faced issues with syncing, especially with eBay and Etsy, and problems with bulk editing. There are also concerns about the app not adhering to inventory rules, causing overselling. Despite these, customer support is commended for their responsiveness and assistance. Some merchants find the app's documentation insufficient, making it challenging to understand its features.
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Took a couple of tries but issue was found and corrected. Thanks!
I was forced to migrate from a perfectly working app to this "new" one, and it's been nothing but problems ever since. The lack of support is infuriating and unacceptable.
My main issues are:
I cannot see my products.
I cannot link my products.
My entire shop is out of sync, and I don't have the time to fix problems that this app caused.
Please fix my shop immediately.
Thanks for your review,
We have reached out with questions to provide support during your migration. We would be grateful if you could provide the necessary information for us to continue our investigation.
Alternatively we can organise a video call to further understand your concerns.
Nikki
Great support when i had an issue today - Joy escalated and resolved this issue very quickly wgich is so important when communicating fulfilment times back to Amazon
Had Questions the chat function worked well.. Quick response and answered every question i had immediately and clearly - cant fault
Powerful tool, a must have and it has an amazing support team.
Really nice app and has good customer service
Had to migrate over to connect after codisto was discontinued. The negative reviews were spot on. My steady Amazon sales are gone. Most of my listings went to error and are now inactive. It's a complete guessing game how to correct. Hours with chat and on phone with Customer service. Got brushed off by service tech. Said I needed to escalate my issue to another department and I would be contacted via email and call within 24 hours. Neither happened. Marketplace Connect is not easy and not for people without extensive training. Even the Techs at Connect can't get my Shopify listings to connect to Amazon
I had a few issue linking AMZ SKUs but support (MarkL) were superb at helping - quick and really informative. 100% recommend!
Theres too much going to a sku then when you back out you have to go all the way back to the home page and go back into the ap
and connecting an individual sku is not always easy
Amazon is working well, walmart just isnt
The app is not perfect and the UI isn't the prettiest but it is highly functional and their level of service is outstanding. Joy was wonderful to deal with and resolved issues quickly.