Shopify Marketplace Connect

*Updated after Codisto became Shopify Marketplace Connect*

I am breaking my review down into issues that affect only Walmart, and issues that affect the Walmart, Amazon, and Ebay. A little background information about us, we have over 30K products on Shopify, have been selling on Walmart and Ebay for over 3 years, and Amazon for a little over 2 years.

Walmart Issues:
This is going to be my largest section. The Walmart Integration is a mess, the only function it reliably performs is order management- I can say this with complete confidence as we used Codisto for over two years. We have now changed to a new app to manage our Walmart listings, inventory, and orders and it works perfectly. Over the last two years, I opened at least 50 support cases due to functionality issues with the Walmart integration. I chatted, emailed, and even had video calls with support agents to try and solve these functionality issues- nothing was ever resolved.
Biggest issues:

1. The "lagtime" field isn't mapped to anything. I've been asking them to make the field functional for 2 years and it was just not a priority for them. I brought the issue to their head of support, Nikki, and explained how critical this piece of information is and it was still never addressed.

2. "We send updates in real-time, it's Walmart who is slow to process it". I was told this again, and again, and again by support- and now that we are on another app, I can say with 100% certainty that this statement is false. I have successfully uploaded more products in the week following the change to CED Commerce's Walmart Marketplace Integration than I was able to over the last half a year using Codisto/Marketplace Connect. I can upload a feed and see the results displayed in the seller center within minutes.

3. This app does not allow you to see feed error. God forbid something is wrong when you enable a product in the grid- you will not be able to track down the error. Our new app not only let's view and download the feeds we've sent from the feed log, but they also even provide suggestions and solution to the errors. Codisto just tells you to contact Walmart Support to figure out what the issue was, which on its own is not a big deal, except for Walmart Support to be able to assist you, they need a copy of the feed and usually ask for it to be uploaded a second time... I've discussed this roadblock to success with Nikki multiple times, but it was always brushed off.

Walmart, Amazon, and Ebay

4. Even before the rebrand, the grid was slow and at times completely unresponsive. After the rebrand, the grid is a joke... it is slower than before, often doesn't update after applying filters, and is generally hair-pulingly frustrating. Maybe the grid works better for companies with smaller catalogs. The update broke the Bulk Edit page to the point that you can't edit Variant products or even see the variants- only the parent.

5. This is one of the dumbest things I've seen a developer do... If you have a product with variants, and one of the variants is missing it's UPC/GTIN/EAN, the app will auto-fill the blank field with a UPC one of the other variants... which makes no sense... this leads to errors, including products being uploaded under the wrong child variant. Since the grid does not offer a field for "update product id" or "update SKU", this becomes a MAJOR headache and takes a lot of time and energy to fix... I reached out to chat support about both parts of this issue and got laughable answers. The agent on chat told me that to fix this SKU/Product ID mismatch, I just needed to "delete the product, wait 24 hours, and upload it again with the correct data", I responded to the agent that yes, that would fix the issue for Amazon, but that is not how Walmart works... The agents gave me the same instructions again and told me I needed to try it first and then wait 24 hours before they could look into the issue... I had to try to explain to this agent that Walmart and Amazon are not build the same way. This conversation with support went nowhere, I eventually gave up on this agent understanding the issue and emailed Nikki directly. To this day, neither part of this issue has been addressed, and I am still cleaning up the mess it caused... although the process is going much faster with a functional app.

I think Codisto's biggest problem, besides their god complex and inability/unwillingness to accept and address functionality issues, is that they expect Walmart to function the same way Amazon does- which is not the case by any means. I've encountered many, MANY, issues over the last 2 years, it would take too long to list them all, but suffice to say, I am counting down the days until I can fully remove this app and never have to look at it again.

The app is very clunky. The sync with eBay is on-and-off. When it doesn't work, the app developer / support team has no way of figuring out why it's not working. Sync problems in turn cause other issues on eBay, including bad seller ratings due to inability to fulfil orders as a result of inaccurate listings, and shipping details not updating, leading to negative customer experience.

Works ok for ebay. Absolute garbage for amazon. Screwed up all of our amazon listings, messed up our product names on amazon, etc. Support harassed me to remove my initial negative review, saying they would help sort out the issues. They never sorted out the issues so negative review is back up now. Not recommended for amazon.

Amazon works fine. If you try to connect Google market , they let you configure anything an after MANY hours of troubleshoots, youtube video, searching, they told me they do not support. They should just remove it. The agent who answered me just told me : no nothing we can do. Same thing for Walmart Canada.. They do not support. And if you are from Canada, you can not change the fulfillment center , you have to use Walmart US and manage with this. Bad to let people waste time on feature offered but not supported anymore

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

Now that they have fixed the app it finally loads and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

DO NOT SWITCH FROM LEGACY CODISTO! It has been nothing but trouble for us for switching to 'new' Marketplace Connect. eBay integration is broken and will not allow you to sync your existing catalogue. I expected better features and support now that Shopify took over Codisto. It is however, downgraded significantly in both areas. The features no longer work. And the support is ridicule as the agents don't seem to have a clue.

9 Months trying to get this app to work. It's been hell.
5000 products missing.
eBay prices that don't match what I set the app to be.
Thousands of images missing.
Size & colour options are the wrong way around on many listings, so the colours aren't shown when selected.
Customer services, which used to be really good have gone downhill since Shopify acquired it - 16 days trying to get an issue sorted, with reply times of 24-30hrs.
It's recently been much quicker to use.... YAY ..... But nothing will actually save ..... spinny wheel of death.
It's working okay on Amazon at the mo, but I haven't been able to list anything to eBay for months.
Totally exacerbated, and I'm actually paying for this pain!

Update 3/18/2024:
Absolutely No Support. App is not functioning and they won't work to find out why. Please see the following 'support":

02:31:08) Lou : Anything else I may help you?
(02:33:24) Julia Patrick: What is wrong with you
(02:33:42) Julia Patrick: I showed you the photo is larger than 1000 pixels
(02:34:45) Julia Patrick: you have not "helped"
(02:35:15) Lou : We base our information on the recommendation of eBay itself.
(02:35:41) Julia Patrick: in other words ebay does not like your program and you are unwilling to figure out why
(02:35:51) Lou : I clearly saw that from your screenshot you showed more than enough for the image requirement. Which is good.
(02:36:25) Julia Patrick: If the issue is not the 1000 pixels but you persist to regurgitate rather than find out how you can fix your program...well that makes your app a fraud
(02:36:40) Lou : But the app only reads the error from eBay. If you don't find our information true. You can try to ask assistance from eBay seller support.
(02:37:02) Julia Patrick: NO you should find out from seller support
(02:37:06) Lou : And try to ask them directly why they are returning the errors.
(02:37:09) Julia Patrick: it is not me... it is you!
(02:37:15) Lou : That's out of my scope
(02:37:19) Julia Patrick: you are being lazy
(02:37:26) Julia Patrick: and fraudulent
(02:37:38) Julia Patrick: and I am going to report your company to the FTC
(02:37:46) Julia Patrick: out of your scope
(02:37:51) Julia Patrick: what a copout!
(02:38:13) Julia Patrick: I am paying for a service and not getting a service
(02:38:20) Julia Patrick: I can not list any new items
(02:38:22) Julia Patrick: !!!
(02:38:35) Lou : Since this is no longer a good conversation and already made my recommendations. I'll end the chat now. Should you need further assistance chat or email us. Bye for now.

Nothing but problems. Over a week and still nothing back from support on my issues with Walmart. There is clearly something wrong and with no visibility to logs it is near impossible to troubleshoot. Every answer back is check with Walmart or looks good on our side when there are clear problems. Setting up new API calls generates duplicate orders in codisto which clutter up the order page and make it near impossible to use the product. Nobody will reach out to fix the product.

Still waiting for a fix for walmart pre-owned condition. I have to setup walmart by hand and totally bypass the app to keep video games in sync. Walmart has come out with a new spec but this does not seem to be implemented on the app. It is really disappointing to say the least 5 months and no resolution at all.

7-21-2024 Update: Still not working for Walmart.