Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Its customizable features and automated email flows save time, while the analytics and customer data tracking inform business decisions. Merchants report significant ROI, increased sales, and improved customer retention. The VIP points system is a hit with customers, encouraging increased spending. The customer service is noted as responsive and helpful.

September 27, 2018

I love this app! Customer service was excellent helping me set it up. Highly recommend! So many options I can't wait to explore what else I have access to within this app.

Melissa Jean Boutique
United States
7 months using the app
August 4, 2018

A good app for a loyalty program.

Fashiononduty
Romania
7 months using the app
September 8, 2022

As a small business, it's hard to keep track of all the digital moving parts. Marsello made it easy for my team to quickly set up email campaigns and establish branding with our clientele. Straightforward. User-friendly. Worth a try.

Tomato Vintage
United States
7 months using the app
October 25, 2017

I LOVE this app! It is fantastic! Staff are so lovely and helpful

Sandy Days Jewellery
New Zealand
6 months using the app
February 2, 2018

Fantastic app! It took me a long time to decide which loyalty app to use, and I am very confident that I made the right decision.

It's great!! Thank you!

With Love Light
Canada
6 months using the app
February 18, 2018

very simple to set up and hoping it willgenerate lots of new contacts and business!
butvery impressed so far!

Louise Black Boutique
United Kingdom
6 months using the app
July 17, 2017

I started to use it since last one month, till now its going great...a worth considering GREAT online support. I would strongly recommend.

The Happy Shopping Place
Pakistan
6 months using the app
December 19, 2018

This App is great so many features to help keep our customers engaged in our brand. The email abandoned cart automation is great!

Clarria Cosmetics
United States
6 months using the app
Edited June 26, 2021

We've been using this app for the past few months and it's been one of the better decisions we've made! For anyone wondering about using it, go for it! The advice through the demo meetings are genuine and the accessibility if you need help understanding something is reaaally comforting. We currently use the free plan but we are working to grow into the paid plan, because this app is definitely one we want to stick with in the long term! As a micro/small business it also helps make you feel like you are doing things right! Even something as simple as creating conversations with customers around how they use their points, helps boost the standard of our customer service and makes for fun interactions! Love seeing them decide to renew points or save to keep building! Lots of love for Marsello from Sanianitos!!

Sanianitos
Trinidad & Tobago
6 months using the app
Marsello replied July 19, 2021

Thank you so much for your kind words. We're glad you're enjoying using the app!

December 19, 2022

Great Service and friendly program,
I highly recommended and I hope I am able to learn all faster enough

LUCYNINA
United States
6 months using the app