Reviews (384)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting revenue, especially through its loyalty rewards program that appeals to frequent shoppers. They value its all-in-one capabilities, including points management, email automation, and SMS marketing, noting its ease of use and strong return on investment. The app's customizable features, such as loyalty programs, discount codes, and marketing materials, along with seamless integration with Shopify POS, are particularly beneficial for synchronizing online and physical store operations. Customer support is also consistently commended for being responsive and effective, contributing significantly to a positive user experience.

February 2, 2018

Fantastic app! It took me a long time to decide which loyalty app to use, and I am very confident that I made the right decision.

It's great!! Thank you!

With Love Light
Canada
6 months using the app
February 18, 2018

very simple to set up and hoping it willgenerate lots of new contacts and business!
butvery impressed so far!

Louise Black Boutique
United Kingdom
6 months using the app
July 17, 2017

I started to use it since last one month, till now its going great...a worth considering GREAT online support. I would strongly recommend.

The Happy Shopping Place
Pakistan
6 months using the app
December 19, 2018

This App is great so many features to help keep our customers engaged in our brand. The email abandoned cart automation is great!

Clarria Cosmetics
United States
6 months using the app
Edited June 26, 2021

We've been using this app for the past few months and it's been one of the better decisions we've made! For anyone wondering about using it, go for it! The advice through the demo meetings are genuine and the accessibility if you need help understanding something is reaaally comforting. We currently use the free plan but we are working to grow into the paid plan, because this app is definitely one we want to stick with in the long term! As a micro/small business it also helps make you feel like you are doing things right! Even something as simple as creating conversations with customers around how they use their points, helps boost the standard of our customer service and makes for fun interactions! Love seeing them decide to renew points or save to keep building! Lots of love for Marsello from Sanianitos!!

Sanianitos
Trinidad & Tobago
6 months using the app
Marsello replied July 19, 2021

Thank you so much for your kind words. We're glad you're enjoying using the app!

December 19, 2022

Great Service and friendly program,
I highly recommended and I hope I am able to learn all faster enough

LUCYNINA
United States
6 months using the app
September 7, 2018

I love Marsello - very easy to set up - and it looks great on my website. The program is all automated and has been super effective. 100% would recommend!

East Coast Beard Bros
Canada
6 months using the app
August 5, 2018

So far so good! I changed from another rewards app and I was able to get better value and the app was a ton easier to use, was able to verify everything worked pretty easily without an trouble, awesome app!

Lady Rave
United States
6 months using the app
Edited May 17, 2019

AMAZING APP. REALLY. Great pricing. Great features. Great UX. I'm stunned with this. Its a must to automate!!!!!

Boxify
Spain
5 months using the app
September 26, 2018

I've tried several different Loyalty programs on the App Store, and Marsello is by far the best one yet. The ease of implementation, along with the customization, and email flows makes Marsello a step above the rest.

Pair Amor
United States
5 months using the app