The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker.
And their tech support to rectify issue take forever to reply and solve the problem!
Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier
I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your reward spend thresholds.
Sorry for the initial delay in response. Due to COVID-19, we are busier than usual. Thanks very much for your patience.
I am really just digging into this app but I like how it works so far and they have good customer service.
I have started using this app recently, looks like there bunch of reward programs available to use as a marketing tool to keep the customer's comeback. I find it very useful and developed it very well.
I'm giving 4-star only for the reason that for recently I had issues in accessing this app and some security popup otherwise I recommend this app for sure.
Keep up the good work guys.
This is my first time using this app and so far I've been able to get through the suggested options fairly quickly. It's very easy to navigate. I didn't give it 5 Stars just yet because I haven't seen it in action.
still testing it out but I like it so far
There are two problems, one big, one Little.
The big one is that the app is not mobile friendly.
The little one is that i would love to have more freedom on the design. :)
Price is a bit high for the advanced feature but great still for the free portion. simple
currently testing the app and everything seems to be working great except one concern. i added myself as a customer for testing purposes and I noticed that as soon as I click "Share Us on Facebook" or "Share Us on Instagram" I immediately receive an email saying that I've earned points but I haven't fully shared anything. So anyone could just click the link and earn points without actually completing the sharing. It's probably best not to activate that feature of the app but it's a social media feature which is something we really need. overall great experience.
Brilliant support. They added the translation feature just 2 weeks after asking for it. I will try it this week and update the review, but I recommend it 100%.