Marsello: Loyalty, Email, SMS

Marsello: Loyalty, Email, SMS

From $125/month. Free trial available.
Rating (4.4)
Reviews
Developer

About this app

Launched

May 29, 2017

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google My Business, Lightspeed, Cin7, Heartland Retail, Klaviyo, Facebook

Customer loyalty and marketing software for omnichannel businesses. Loyalty, rewards, emails & more.

Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing.

Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing. more
  • Design and launch an omnichannel loyalty program with ease. No code required.
  • Enhance customer growth with email campaigns, automations, notifications & more.
  • Connect your eCommerce & POS systems to create a seamless loyalty experience.
  • Increase customer retention with customizable rewards, points, and VIP tiers.
  • Review which tactics deliver the best results with advanced reporting tools.

Loyalty and reward features

  • Program types: Memberships, Referrals, Reward programs, VIP tiers
  • Rewards you can offer: Coupons, Custom rewards, Discounts, Exclusive access, Free products, Free shipping, Membership perks, Points, POS rewards

Email marketing features

  • Campaign types: Abandoned cart, Cart emails, Custom campaigns, Discounts, Drip campaigns, Email campaigns, Forms, Landing pages, Newsletters, Product recommendations, Product reviews, Promotions, Rewards, SMS campaigns, Social media, Welcome emails, Win-back emails
  • Managing campaigns: AI generation, Analytics, Automations, Custom code, Custom fonts, Editor tool, Email domains, Insights and tips, Reporting, Segmentation, Targeting, Templates, Tracking, Triggers and rules

Pricing

Essential

$125 / month

Starting from $125/month, plus $5 per customer block.

  • Customer Loyalty Program
  • Points & Referral Program
  • Reward Redemption
  • VIP Tiers
  • Loyalty Automations
  • Segmentation
  • Feedback Surveys
  • Reporting

14-day free trial

Professional

$135 / month

Starting from $135/month, plus $15 per customer block.

  • All loyalty features +
  • Email & SMS Campaigns
  • Marketing Automation
  • Google Review Manager
  • Email Capture Forms
  • Social Scheduling
  • Reporting

14-day free trial

Essential

$125 / month

Starting from $125/month, plus $5 per customer block.

  • Customer Loyalty Program
  • Points & Referral Program
  • Reward Redemption
  • VIP Tiers
  • Loyalty Automations
  • Segmentation
  • Feedback Surveys
  • Reporting

14-day free trial

Professional

$135 / month

Starting from $135/month, plus $15 per customer block.

  • All loyalty features +
  • Email & SMS Campaigns
  • Marketing Automation
  • Google Review Manager
  • Email Capture Forms
  • Social Scheduling
  • Reporting

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

372 reviews

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Its customizable features and automated email flows save time, while the analytics and customer data tracking inform business decisions. Merchants report significant ROI, increased sales, and improved customer retention. The VIP points system is a hit with customers, encouraging increased spending. The customer service is noted as responsive and helpful.

March 28, 2024

We were with MARSELLO for a few years and then suddenly we had been charged hundreds more as they charge per customer with their new pricing structure. It is a complete scam and not worth it.

ALONA
United Kingdom
Almost 7 years using the app
February 15, 2024

i don't know but if i don't see good loyalty, he wont

Trumpster Haven
United States
About 1 month using the app
December 4, 2023

We've been loyal customer with Marsello for over 5 years. We initially singed up for their unlimited plan for $199/month. Out of no where, during the busy black Friday season, they paused our account demanding over $3,000+/mo. The recent change took our store from $199 per month to $3,000+ per month with no benefits. I signed up for unlimited contacts and unlimited emails from the beginning. The price suggested is outrageous as there are many other alternatives available for better prices. This is a shame given our continued business relationship for almost 5 years. It is crazy Marsello would do this to a loyal customer and demand us to pay 15x what we have been paying. I am hugely disappointed. It is extremely frustrating that I have such little time to make changes to a 5 year system, especially with the busy holiday season. Would never recommend this to anyone.

Dope Slimes LLC
United States
Over 5 years using the app

About this app

Launched

May 29, 2017

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Google My Business, Lightspeed, Cin7, Heartland Retail, Klaviyo, Facebook

Built by Marsello

About Marsello

4.5 average rating

8 years building apps for the Shopify App Store

4 Bond Street, Level 4, Wellington, WGN, 6011, NZ

Support

Send a message

help@marsello.com

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