Reviews (153)

Overall rating
4.7
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to automate complex workflows, such as adding postcards to orders, managing custom APIs, and automating order tagging. It offers extensive customization options and integrates seamlessly with various platforms. The user-friendly interface and robust customer support are frequently praised, with support staff noted for being responsive, helpful, and patient in resolving issues and setting up tailored workflows. This makes it a valuable tool for enhancing business efficiency and functionality on Shopify.

June 22, 2022

Excelente aplicación. Me ha servido bastante para optimizar exportaciones de pedidos, tiene muchos campos que en otras aplicaciones no encontré. La integración es rápida y la aplicación es de muy amigable uso.

tiendacitrola
Chile
About 2 months using the app
October 13, 2023

MESA has saved our business countless hours of auto tagging orders and running specific automations. The customer support offered is first class, special shoutout to Daniel for his help. If you want to automate parts of your business, this is the app for you. Check out their intro pages and suggested automation templates to kickstart the changes.

Rod Armour
Australia
About 2 months using the app
ShopPad Inc. replied November 14, 2023

Thank you so much for your 5-star rating! We are so glad to hear that MESA has been able to save your business so many hours and that our customer support is top-notch. We really appreciate your kind words about Daniel's help. We hope that MESA will continue to empower you to automate parts of your business more easily. Thanks again for your kind review!

Edited May 25, 2021

We purchased this app to bridge the gap between our small Shopify store and our large (traditionally B2B) Salesforce instance with the goal of making the store revenue visible in Salesforce for leadership without having the manually retrieve a report for them. We had a PHENOMENAL experience with the assistance of Matt, who tirelessly helped us adjust several of the Mesa templates to meet our needs. The only suggestion I would have would be to make the Shopify to Salesforce templates a little more "out-of-the-box". As an example, when adding Product and Pricebook entries, you would typically need to create at least two price book entries (Standard Price, then whichever additional entries were needed). We ended up just needing to add an additional price book entry creation step to achieve this. Highly recommend!

PBLWorks Store
United States
About 1 month using the app
Edited December 5, 2022

We've only started using MESA, and learning a new app, especially one with so much functionality, can be a daunting experience. However, the folks at MESA are EXTREMELY helpful. They do not leave your side while you are setting up your workflows. There is a reason for so many 5 star reviews. *********************************
After using Mesa, Mesa Forms, and Infinite Options for a while now, I can say the team there still earns 5 stars with their customer service and troubleshooting a customization we asked for. They kept in touch at all junctures, gave timely updates when they said they would, and gave us high quality results as you would expect from a professional company. The Mesa team and products are a very solid choice for some fairly complex functionality you can add to your site.

CICGstore
United States
About 1 month using the app
May 21, 2021

The app is great to automate Shopify and Google sheets. Special thanks to Matt who really helped me a lot getting the best out of this app! :)

English Geniuses
Canada
About 1 month using the app
November 7, 2023

I feel like MESA has committed FRAUD and THEFT with my account. I just found that MESA was overbilling me BEYOND their $29.95 monthly fee under Shopify's name. I was paying for MESA's $29.99 monthly plan, and I didn't have more than 800 emails sent ALL YEAR via MESA, yet MESA billed me HUNDREDS OF DOLLARS beyond their $29.99 monthly fee under "shopify" on my banking statement. I thought those were merchant fees, but now I know MESA was charging astronomical and probably illegal fees under shopify's name. Additionally, MESA is trying to claim I registered under a different fee schedule less than a year ago, than what MESA has advertised now. I have repeatedly asked MESA to show me the fee schedule I supposedly registered under and MESA will not provide this despite multiple requests for it. I programmed a single email to be sent to select product orders with MESA. We probably had less than 800 emails sent with MESA, and now MESA is trying to claim they sent over 55,000 emails when we barely had 3,000 total orders for the year. MESA can't account for their mathematical impossibility. Emailing back and forth with Annette at MESA doesn't work - she ignores math and keeps changing her terminology between calling the service triggers, automations, counts - this all feels like ONE BIG FRAUD! I have the emails and MESA's false report showing #s that don't exist when compared to the #s that were processed on shopify!

CE Institute LLC
United States
Almost 3 years using the app
January 27, 2023

Great flexible functionality!

Customer support is also very helpful and friendly.

Love the ability to finally automate stuff in Shopify.

COROS Wearables, Inc.
United States
About 1 month using the app
February 11, 2021

This app solves our exact need- proactively notifying customers about shipping delays & performing shipping charge refunds when necessary. Moreover, can't say enough great things about team mesa/shoppad! They respond often within the hour and take real time to explain the ins and outs. Never worked with a better support team! 6 stars

Gladskin
United States
About 1 month using the app
May 29, 2023

The flows we developed using MESA are incredibly beneficial and effortless to set up. I highly recommend both the product and the exceptional support provided by Daniel.

Refundid Test Returns AU
Australia
About 1 month using the app
March 4, 2021

Easy to set up flows and if you don't know exactly how their customer service is unbelievable. They reply within minutes and provide real solutions. 5-Star App for sure!

Nutrition Faktory
United States
About 1 month using the app