Reviews (658)

Overall rating
4.3
Counts per rating level
  • 63% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness. They commend its seamless Shopify integration and efficient product syncing. The customer service is praised for its personal touch. Many merchants reported making sales shortly after installation, highlighting the app's effectiveness. It's particularly beneficial for small businesses, offering features like Microsoft ads and free Bing Shopping tab listing. Some merchants even find it more user-friendly than Google.

March 20, 2023

How can I write a review when I'm still trying to set it up?? I'll be happy to write a review once I have the app installed and see how it works.

Faux Real Florals by Yasmin
United States
6 months using the app
Microsoft replied March 21, 2023

Thank you for your review and for your feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

September 12, 2022

I sell handmade candles in Canada. I was instantly banned and it took Shopify developers and support weeks to remove the buggy ad in my Admin. I tried appealing and they said it was permanent. This is an above-board company that is compliant in all ways possible. It's disgusting that a company as large as Microsoft will permanently ban advertisers for their small businesses, with no possibility of recourse or appeal, using AI. Do they not make enough money on SMB's behalf? I guess Candles are quite dangerous.

Cold Beach
Canada
3 months using the app
Microsoft replied September 13, 2022

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

November 30, 2022

Thanks for giving an oppurtunity,need to share more customers,kindly make minimum sign in procedures

pawnandqueenpharma
Canada
3 months using the app
Microsoft replied November 30, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

October 6, 2020

Overall it is to start a campaign with this app. The print is a touch small to read at times, yet over all, it gets the job done.

Caldi Imports
Canada
2 months using the app
Microsoft replied November 18, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

March 17, 2023

Very pleased so far using Microsoft Channel. Let’s see how it will help with my small business. Thank you so much.

Scrumptious-Goodies
United States
6 days using the app
Microsoft replied March 20, 2023

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

April 11, 2021

The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.

Medicinal Supplies
United States
2 months using the app
Microsoft replied April 13, 2021

March 5, 2021
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

August 26, 2022

Instalei o app agora , ainda estou testando , mas Já uso a microsoft ads em outras atividade , e aprovo plenamente.

Ofertas e Promoções
Brazil
6 days using the app
Microsoft replied August 29, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

December 30, 2022

Don't know yet, just started using it - until then I cannot give an opinion about the product.

Soul Trading Company
United States
5 months using the app
Microsoft replied January 2, 2023

We appreciate your feedback. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

June 3, 2021

just starting haven't had a chance to do anything yet, still learning how to proceed to the 1st thing.

Styles Of Brass
United States
2 months using the app
Microsoft replied July 8, 2021

Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.

April 18, 2023

Though it takes a while before I get connected with the app, I understand with your strict account verifications. Aside from that, its great to be here now. Thank you.

Chilet’s Creations
United States
2 months using the app
Microsoft replied April 18, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.