Reviews (724)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

June 14, 2023

Just installed but so far so good, I hope this brings more traffic to my website and I can gain some sales, already started an advertising campaign. Need to get some sales working on this day and night for two months and still no sales.
Google has let a BOT determine my fate, and has been imposable to get going MS has so far been a breeze.

Lucky-Duck Deals
Canada
25 days using the app
Microsoft replied June 14, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

Edited March 22, 2023

This app was very easy to install and set up. Nothing complicated about it! I highly recommend it to everyone.

Gideon and Sadie Posh Dogs
Canada
2 days using the app
Microsoft replied March 23, 2023

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

November 20, 2020

WARNING! Do not think that the ridiculous amount of money that Microsoft will charge you to run ads, will be used to advertise your store! Even if you type in your full websites URL address, your store probably wont show up, and now they have added a nice little pop when people are about to purchase a product on your store, showing cheaper priced deals at competitors stores...get this.. your suppliers sites, such as; DH GATE, Aliexpress etc. DISGUSTING AND DIRTY!! I am immediately uninstalling anything Microsoft, and warning all the small business owners I know of this shady business. I am in shock how deceiving Microsoft has become.

Healthy Hair Land
Canada
23 days using the app
Microsoft replied December 10, 2020

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

Edited September 17, 2022

As many other businesses Microsoft suspended our AD account 10 minutes after we created it. They gave no reason and when we contacted support they said the decision is final and they cannot give a reason. It is funny because we have verified accounts on almost all other platforms, Google, FB, Tiktok, Twitter, Linkedin, Pinterest and run ads and sell on these platforms It seems like they have a very biased AI that just suspends account and they have no recourse. Even emails sent to support come up with an auto response that Account is suspended but they cannot tell the reason.

Arab Canvas
United States
23 days using the app
Microsoft replied September 19, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

September 20, 2023

its nice

GymHawg
United States
22 days using the app
Microsoft replied September 22, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

March 23, 2022

The app does not automatically pull in the Brand or GTIN for each product from the information contained in Shopify. Microsoft Merchant Center then rejects the feed as the products do not contain Brand or GTIN. This essentially makes the app worthless as I have over 1000+ products and cannot manually add a brand and GTIN to each product one at a time.

DIFF Eyewear
United States
22 days using the app
Microsoft replied March 25, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

March 3, 2021

- The autofeed worked only for 1 time (initial feed)
- No support
its a time-waster, use 3rd party app to feed

Wealers
United States
21 days using the app
Microsoft replied March 5, 2021

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

December 31, 2021

I used to set up ads for my store. They were very detailed and let me know right away what I needed to do.

Della Amor's Retail
United States
21 days using the app
Microsoft replied January 3, 2022

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

April 20, 2022

nice app to use, easy to connect waiting on the product feed to populate will come back to this review and update it

bonafidefashions
United States
2 days using the app
Microsoft replied April 25, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

March 9, 2024

i like the app

shopswiiftt
United States
4 minutes using the app
Microsoft replied March 11, 2024

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.