Reviews (837)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces with features like automated payouts and efficient order management. They appreciate the user-friendly interface that simplifies product management and vendor interaction, with tools such as customizable dashboards, bulk product edits, and real-time chat. The app also offers flexible commission settings, dual sync, API support, and integration with tools like ChatGPT for enhancing product descriptions. Additionally, its seamless integration with payment platforms like Stripe simplifies transactions, and the responsive customer service team is noted for improving efficiency, vendor satisfaction, and customer engagement.

March 22, 2021

I find this app great, but customer service is very bad! I have sent several message by chat, but they have never answered when I was awake. So I have sent an email but no response. I need help customizing some things for my marketplace, but things are still to do.

Ponypr
Italy
3 months using the app
Webkul Software Pvt Ltd replied March 22, 2021

Hi, Thank you for the review.
As we can check, we have not received any email from your end. We have sent an email, please respond to the same, so we can assist you.
Regards,
Team Webkul

February 1, 2018

Awaiting response ..before making a testimony

Shoeselfee
United States
4 months using the app
December 2, 2020

The app is dealing with all the subjects concerning a marketplace and it seems easy to use it for seller (for example adding product with a CSV file). Also, the Webkul team adds often new options and possibilities on the app. There are a lot of configuration options which give us a lot of freedom but also make the setting of the app a little long.
To organise some categories as the shipping method you must have a Shopify Plus Plan, or pay extra $ to Shopify every month. I think the explanations in the helping documentation could be more precise, more detailed, often I read it and can't find the answer I'm looking for. But if you have any problem understanding something the Webkul team answers you very fast and precisely. Thank you to them!

MAT concept store
France
3 months using the app
December 11, 2020

Hi, There is a major problem with Invoice Configuration on my Multi vendor store 1) Tax Exclusive calculation is totally wrong 2) Seller bulk Invoice calculations are totally wrong and loss making for the admin Please look into this and give me a speedy support. I have to pay my seller EOD. Awaiting your response ASAP

Cologne Mart
India
2 months using the app
Webkul Software Pvt Ltd replied December 11, 2020

Hi, thank you for the review.
Please excuse for less satisfied experience with the app. It seems that you have the issues with Tax exclusive calculation as well as seller bulk invoice. But as we can check there seems to be no support complaint from your end, so the team has sent an email, please reply to the same and we will assist you.

Edited December 27, 2016

Some miscommunication at the beginning but now I am receiving good support from Nitika.

Nahiara189
Argentina
4 months using the app
November 11, 2020

The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.

pressonshop
United States
2 months using the app
Webkul Software Pvt Ltd replied November 11, 2020

Hi, This is to express my deepest concern over the dissatisfied experience that you had with the Multivendor App.
As we could check you have contacted us almost 3 months back and we have responded for your queries then, refer : https://tinyurl.com/y3nkvhqx
Please respond to the support email sent now, so we can check the emails that you created, as we have not received any new email from your end.
Regards,
Team Webkul

July 31, 2017

I found my experience with the Multi Vendor Marketplace to be awful. Uploads are slow to take root, and the standards of customer service are utterly repulsive. Ater waiting for extended periods of time to receive assistance and sending multiple requests, I was met with inattentive and distracted replies. Moreover, I have fielded complaints from my vendors about having to go through a completely distinct website with a peculiar web address to manage their accounts. I strongly advise you switch to the Multi Seller Marketplace, or the Marketplace by Bold, both of which offer a far superior standard of service, as well as more intuitive structures for managing vendors.

Impactick
United States
2 months using the app
Edited April 5, 2022

After some initial hurdles in setting up the app, support (Priyanka) has helped me navigate and correct most of my issues related to the app and now I have only some programming issues to be fixed on the theme/ Shopify end. I do with the “make an offer” app would be more useful and able to be offer made, offer accepted, rejected or offer countered to make a true offer and acceptance solution but will just allow seller/ buyer to email until/ if programmed in such a manner.

Trading Basses
United States
3 months using the app
Webkul Software Pvt Ltd replied April 8, 2022

Hey !! Thank You for taking out time to provide this amazing feedback. Please be informed that, Our team is in constant touch with you & assisting you in every possible manner. Hoping for a long-term business relationship with you :) - Team Webkul

Edited September 22, 2020

After speaking with Ayushu everything he sorted out and was really great help. Also installed all the app plugin and made sure it worked and tested the app as well. Thank you

Babba box
United Kingdom
4 days using the app
Webkul Software Pvt Ltd replied September 19, 2020

Hi, Please excuse for all the confusion.
Do get in touch with the support team, and they will clarify all your doubts.

Edited May 29, 2017

I normally do not write reviews, especially bad reviews. The Multi-vendor app itself is not bad its pretty easy to use and all functions seem to work well. But the support is HORRIBLE i have tried contacting support through their Contact form inside their app about Urgent matters. I have a store doing big numbers and vendors doing big numbers. Some stuff was not working properly and i needed help with it and I've tried contacting them twice and still NOTHING back. I am thinking of switching apps. I purchased an add on as well and it is not working properly

Itscustomkickz
United States
4 months using the app