Reviews (147)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization features, including adjustable pricing and 3D model support. Its user-friendly interface and live preview enhance the shopping experience. The "pay as you go" pricing model is particularly suited for small businesses, encouraging market expansion. Seamless integration with e-commerce platforms, continuous updates, and responsive customer support, including 1-on-1 video sessions, further enhance its value.

Edited July 5, 2023

I have been using kickflip for a few days now and I am very impressed with its features and performance. It is easy to use, reliable, and has everything I need to manage my projects. The app is constantly updated with new improvements and bug fixes, and the team behind it is very responsive and helpful. Whenever I have a question or a problem, they are quick to reply and offer solutions. They ...

Life goals list
Austria
6 days using the app
Kickflip replied July 5, 2023

Thank you for your thoughtful review! We're thrilled to hear that you're finding Kickflip beneficial for your product personalization needs. Our team is committed to ...

Edited April 8, 2022

We use this app to allow customers create custom signs that we printed and fabricate. After working with a lot of different customization apps, this is by far the best looking. Now, it doesn't do exactly what I need it to do, but there are enough features to let me create work arounds and still create a great experience for our customers. I give it 4 stars due to some of the things that it is ...

Stellar Sports Yard Signs
United States
4 months using the app
Kickflip replied May 9, 2022

Thank you very much for your review of Kickflip!

We're glad you are happy with what we offer so far and that you like the way our app looks. It's something we've worked hard ...

June 27, 2023

I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a " ...

Restrained Grace
United States
4 months using the app
Kickflip replied June 28, 2023

We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in ...

October 10, 2023

Great app, works awesome but unfortunately our product was in the restricted product policies of the app so we need to find an alternative to it.

spartanns
Türkiye
4 days using the app
Kickflip replied October 16, 2023

Thank you for taking the time to share your feedback. We appreciate your kind words about Kickflip.

We understand your point regarding the restricted product policies of ...

July 14, 2022

Brilliant app, easy to use and very responsive developers available basically all the time, and great UX

Greenwich
United Kingdom
3 days using the app
Kickflip replied July 14, 2022

Thank you for saying that. It's great to hear that you're enjoying our product customization app! Additionally, we're glad you find our user interface easy to use. Cheers!

January 25, 2024

Great company, great app. You can feel the modern development. That’s both good and bad. You can feel that it’s very modern in terms of usage: very simple, effective, clean etc. The simpleness is so important for customers to order in a quick time, because customizing is a little bit of effort the customer has to put in On the other hand you can feel it’s new, causing some things to not work a ...

Quartier Thailande
Netherlands
2 months using the app
Kickflip replied January 27, 2024

Thank you for your thoughtful review. It's heartening to hear your appreciation for our app's modernity, simplicity, and effectiveness. We're committed to maintaining this ...

March 30, 2021

Was going to hire a developer for our site for a custom developed customizer but thought would try out the Shopify App Store first. Installed the top 6 apps in this customizer area and pretty much immediately uninstalled them all apart from this one! The user interface is easy, the logic rules and the support is insane! Was on a call with Jackie within 2 hours and she gave me a walkthrough and ...

Build Your Neon
United Kingdom
3 days using the app
Kickflip replied March 30, 2021

Hey Gregory,
Thank you so much for your thoughtful and detailed review. This is incredibly appreciated knowing that you've tried many other platforms. You mentioned that you ...

Edited June 27, 2023

I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not ...

Sankofa Edition™
United States
2 months using the app
Kickflip replied May 17, 2023

Dear Sankofa Edition team,

Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the ...

November 29, 2023

The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.

Magic T
New Zealand
About 2 months using the app
Kickflip replied November 30, 2023

We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours ...

November 23, 2023

Great customer service from Elisabeth!

Smokin Baits
United States
About 1 month using the app
Kickflip replied November 24, 2023

Thank you for your kind words about Elisabeth's customer service! We're thrilled to hear that your experience with Kickflip was enhanced by her assistance. Your feedback is ...