Navidium Shipping Protection , 316 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its control over shipping protection and claims management. It's praised for generating additional revenue, offsetting shipping costs, and contributing to profit growth. The app is appreciated for its user-friendly interface, seamless integration, and excellent customer service. It's seen as a cost-effective alternative to traditional carrier insurance, offering faster coverage and reduced costs. Merchants value its ability to handle claims internally, providing a better customer experience. It's considered a must-have tool, especially for stores selling physical products.
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Excellent customer service and value. Our customers use it and love it. We can offer lower priced shipping protection and both our customers and we come out ahead.
Very good
Navidium Shipping Protection has truly been a game-changer for our business. This remarkable service has not only saved us countless headaches but has significantly offset our shipping costs when we've had to reship packages. Their proactive approach to identifying potential shipping issues before they escalate is commendable, and their customer support team has consistently provided exceptional assistance. We cannot help but wholeheartedly recommend Navidium to fellow business owners; it has become an indispensable asset that streamlines our shipping process and instills confidence in our operations. With Navidium, you'll gain peace of mind and remarkable cost savings, making it an absolute must-have for anyone involved in shipping. ⭐⭐⭐⭐⭐
Very valuable app to use. It's low maintenance, easy to use, quick install. It helps our customer service dept determine which orders needs to handled quickly on the claims.
Navidium is a great app! Had a few problems setting up and the support team were dedicated and relentless in ensuring a fix. App has been running great and very happy with it. Highly recommend!
Navidium has been absolutely amazing!
The customer support team is extremely responsive and extremely helpful (will typically have a response within the hour).
My store had been using Route for the longest time. Route determines what they will cover, and makes the claims process very difficult. I found it hilarious that Route collects all money from your customers, and then will refuse reimbursement for certain orders.
With Navidium I am in complete control of reimbursing customers and it makes everything so much easier.
If you are on the fence between Route and Navidium, your choice should be Navidium and it’s not even close.
This is a great app that allows us to give customers peace of mind during their purchase and to partially offset all of the rising costs in the channel.
Navidium is a game-changer. The setup process was incredibly smooth, and it's great that we get to choose policies tailored to our company. The app also gives our customers a seamless experience, allowing them to file claims and contact customer support through one place. Unlike Route, which required our customers to use their dashboard. Overall, we are happy with Navidium and highly recommend it for any Shopify store.
Great app that allows us to provide better customer service to our customers when shipping problems arise. Highly recommend all merchants consider using Navidium. So far we haven't experienced any downsides.
Love Navidium, has been a huge improvement over Route who we used previously. It's been easy to use and saved us a lot of money.