Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.
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Love this app!!! It works exactly as stated! It is a revenue generator which helps when packages do go missing or damaged.
The app works, the support team helps, and they keep on innovating the product.
We really couldn't ask for more.
We love this app! It is exactly what we've been wanting for our store. We've been able to seamlessly help our customers with refunds/returns/replacements. Unlike some of our previous order protection apps, Navidium has been easier to use and makes the best sense financially, for our business! 10/10 would recommend to EVERY business owner.
Navidium works great and the support has been quick and efficient. More than offsets the cost of having a no questions asked guarantee on our shipments.
A true game changer. Navidium gives the power back to merchants, exactly how it should be! Their team is incredibly responsive and helped us get it implemented with ease. 10/10.
This is possibly the best app I have on my shop. Installation was easy and it works seamlessly on my website. It puts us in a much better position to help our customers with lost packages without having to file complicated claims or deal with a third party.
Have been using this app for a short while (around 2-3 months) but am very happy with it compared to some other "options".... their support is good, the product itself is great and our customers have liked having the option. Glad I found this and will be continuing to use this and leverage this app for the foreseeable future.
Great app. We previously used a competing insurance app which was good, but mathematically was becoming an added cost per order. This is probably because we have very low incidence rates as we use anti-fraud apps to cancel any suspicious looking orders.
Therefore, with a combination of strong anti-fraud software, tracked/signed shipping to further deter any potential scammers, and Navidium, we can basically make added revenue on ±65% of our orders as this is roughly the % of customers who add shipping protection to their basket.
I hope Navidium can go from strength to strength and launch a superior anti-fraud system to their offering as then it will be my 1 stop shop and I'll save even more money.
No reason to not add this to your website.
What's not to love? Free money (we already insured everything). Simple to install. No effort to operate - it just sits there like a fly trap collecting money. While it is certainly not a game changer financial wise (we mostly sell expensive products), it is a nice little addition We have a high rate, abut 75%, who leave the checkmark at checkout. It really is too good to be true, but in this unusual case, IT IS TRUE!
Super simple and beneficial for sales.