Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its control over shipping protection and claims management. It's praised for generating additional revenue, offsetting shipping costs, and contributing to profit growth. The app is appreciated for its user-friendly interface, seamless integration, and excellent customer service. It's seen as a cost-effective alternative to traditional carrier insurance, offering faster coverage and reduced costs. Merchants value its ability to handle claims internally, providing a better customer experience. It's considered a must-have tool, especially for stores selling physical products.

June 21, 2023

Great app! Navidium works well and they even set it up for us. The company is really supportive of small businesses like ours.

Shamans Market
United States
7 months using the app
August 3, 2023

Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.

StonedGenie.com
United States
About 1 month using the app
June 20, 2023

Wish I would have downloaded this sooner!! Left a lot of money on the table using Route. Easy to setup too.

Motor City Barrels
United States
7 months using the app
June 28, 2023

We have been very happy with Navidium. It is much less spammy than Route. And easier for our customers to use.

Earlywood
United States
8 months using the app
July 19, 2023

I have been looking for a product like this for months and happen to stumble on Navidium. I have used others and felt this application and its supported staff had our best interest. Keep up the great work.

Stick2Hope
United States
2 months using the app
August 30, 2023

The best shipping insurance app on Shopify! Easy installation, rapidly boosted revenue. Rescued us from losses due to missing/stolen packages.

JHPUSA
United States
5 months using the app
June 22, 2023

I LOVE LOVE LOVE this app! It allows us to offset our reshipping costs and track the performance of our shipping carriers in the most efficient way. Support is amazing too.

Busy Baby
United States
12 months using the app
June 28, 2023

Such a game changer for allowing us to deal with claims in the best way possible. Customer service is stellar. If you are considering Navidium, it's a no brainer in our perspective.

Waterbox Aquariums
United States
Over 1 year using the app
July 19, 2023

Excellent app- does exactly what it needs to do and it is hassle free. I highly recommend this app.

Nature's Fabrics
United States
3 months using the app
July 19, 2023

The team at Navidium have been stellar. Despite being on the trial I received white glove service from the get-go. Customers are loving the feeling of extra protection and the increased service level that they can now opt in to. Small team, great service, and so far a great response from our customers.

diyAudio Store
United States
About 1 month using the app